Advising and Problem Solving
Periodically, students with disabilities run into problems implementing their accommodations. This may be because an instructor is unfamiliar with how to assist in the process, the student may feel unsure or intimidated about advocating for his/her needs, or the class is designed in such a way that it is not readily clear what accommodations would be appropriate. Whatever the problem, Center for Accessible Resources staff members are available to assist students in considering options and working on creative solutions. We often facilitate communication between the student and instructor or help arrange meetings with the student, instructor, and or other staff who may have important ideas or information. Students, staff and faculty are encouraged to contact the Center for Accessible Resources early when problems first come-up, so that we can all start working on resolving them as quickly as possible.
- Student Rights & Responsibilities - Complaint Processes
- Informal Complaint
- Formal Complaint
- ADA Complaint (Americans with Disabilities Act)
The Americans with Disabilities Act, or ADA, is an amendment which safeguards the rights of people with disabilities in public accommodations, employment, and education. New decisions are frequently handed down by the United States Supreme Court. These decisions further clarify how people with disabilities are to be accommodated at work, at school, and in the community.
Lane Community College is committed to compliance with the ADA, and will assist the student in obtaining academic accommodations, or offer students other resources as needed.
Center for Accessible Resources has formal and informal steps students can use to resolve disagreements concerning their academic accommodations. Most of these problems can be resolved quickly, but others may take longer. Everyone involved will do his or her best to ensure that the process goes smoothly. It is the student's responsibility to start this process as soon as the problem arises -- don't wait until it becomes a terrible clash.
When you and your instructor disagree about an accommodation, we recommend the following steps:
Step 1: Discuss the situation directly with your instructor.
Step 2: Discuss the situation with your Center for Accessible Resources Advisor, who may discuss the situation with your instructor.
Step 3: Discuss the situation with the Department's division Dean. (See Informal Complaint).
Step 4: The Associate Dean for Accessibility and Support may be consulted simultaneously and take additional action as needed.
Step 5: If you are still not satisfied, you may wish to file a formal complaint. Your CAR Advisor can explain the process to you. (See Formal Complaint.)
Step 6: If you are still not satisfied, you may wish to file a formal ADA complaint. Your CAR Advisor can explain the process to you. (See ADA complaint.)
When you and a Center for Accessible Resources staff person disagree about accommodations, we recommend the following steps:
Step 1: Discuss the situation directly with the Center for Accessible Resources staff person with whom you are having the disagreement.
Step 2: Discuss the situation with your CAR Advisor (if he or she is not the person you are disagreeing with). If you remain dissatisfied, you may discuss the situation with the Center for Accessible Resources Coordinator, who may consult the Associate Dean of Accessibility and Support.
Step 3: If you are not satisfied, you may wish to file a formal ADA complaint through the Office of Student Affairs. Your CAR Advisor will be able to explain the process to you.
Formal ADA Complaint Forms are available online and at the following locations:
- Counseling - Building 1, 1st Floor, Room 103, (541) 463-3200
- Center for Accessible Resources - Building 1, 2nd Floor, Room 218, (541) 463-5150
- Facilities Management and Planning - Building 7, 2nd Floor, Room 204, (541) 463-5000
- Health Clinic - Building 18, Room 101, (541) 463-5665
- Human Resources - Building 3, 1st Floor, (541) 463-5586