Please see the COVID-19 communication page for the most recent updates about where and how classes are proceeding.
Worried about taking an online course? We've got help available! Get help and get ready now with the resources below. Whether you've never been on (and never heard of) Moodle before or you're a complete online expert, there's support available to help you navigate the next few months.
Enrolled students: Check in to the Lane Support Hub in Moodle to get academic or technology help, share tips, and virtually hang out while we navigate this weird time.
During the First Week:
- Most online courses have first week assignments that will require you to complete them in order to “show up” or attend your class, but do not have synchronous meeting times.
- Courses that list MEET/ZOOM in the Bldg/Rm column have meetings or lectures and are scheduled during the time the class would normally meet face-to-face. You need to attend virtually (via Zoom or another online meeting app) during the listed times.
- Classes with a location (Bldg/Rm) listed in the class schedule will meet on campus at their scheduled times. All persons coming to campus will need to adhere to proper safety protocols.
- Please contact your instructor if you have questions about what exactly is required to remain in your course.
Tuition-free Online Course:
For more in-depth skills to be prepared as an online student, we recommend enrolling in the tuition-free course (fees still apply) EL121 - Effective Digital and Online Learning (CRN 41215, 1-3 credits). You can take this at the same time as an existing course to help build online study and navigation skills. EL121 is fully online and introduces students to the major skills and knowledge needed to learn effectively in digital environments and from digital texts.
No Show Drops
You may be dropped through the No Show Drop procedure for non-attendance. Students must attend at least one class session during the first week the class meets. Students enrolled in online courses must participate in one online class activity during the first week to avoid being "No Show Dropped."
The last day to drop a class that begins March 28 and not be charged for the class is at the end of the First Week, Sunday, April 3. For drop deadlines for courses that begin later in the term, and for deadlines for changing your course schedule (including grade change options), please see the Important Dates calendar. Courses are dropped in ExpressLane. Instructors are NOT required to drop you if you do not log in or attend. Please see the Lane website for complete information about drops and refunds.
Please check with your academic advisor before changing to a P/NP grade to ensure your credits will transfer or meet your program requirements.
LCC services to help you with remote/online learning:
Don't panic! We are here to help.
What is Moodle?
- Moodle is the site where Lane's remote/ online courses live. Your instructor will likely provide some class resources through Moodle during the first three weeks.
How do I get to Moodle?
- From any internet browser, visit https://classes.lanecc.edu
- Click the log-in button.
- Enter your L# and your long MyLane passphrase.
- You're in Moodle!
Can I try it out?
- Yes! We have a friendly, open-to-all support and resources "course", called the Lane Support Hub, going on now.
- To join, follow the link above
- Log in with your L# and passphrase
- That's it! All students are automatically part of the Hub already. Click on the New to Online Learning section for more resources.
View the following video to get started:
Online and hybrid classes have some real differences from face-to-face courses. You'll probably have to adjust how you learn and study. We can help!
- Communicate with your instructors about how to participate in your course. Reach out to your instructors right away with questions. Make sure to watch for email or Moodle messages sent by your instructors.
- Once you know the how, focus on when. Are you still able to spend the scheduled time "in class"? If not, let your instructors know as soon as possible, and work on a plan to make sure you're counted as "present" for any class activities.
- Complete work in the first week. This is critical! All classes will require some form of interaction during week 1; students who do not complete first week assignments may be dropped from their courses.
- Form a study habit: Learning online will require new habits! Many of us rely on in-person classes to build our study habits. Now, you'll have to choose what's going to work best. Form good remote study habits with these tips:
- Review your course schedules and syllabi; plan to dedicate at least as much time to these classes as you might have when they met in person. For a three-credit class meeting three times a week, the minimum at home time would be three hours, but six may be more likely (three hours of class + three completing homework).
- Plot out blocks of time during the week when you can attend to class work.
- Whenever possible, pick a time of day when you usually feel most productive.
- Don't cram all study time into one day (or into long last-minute blocks). While this is sometimes necessary, it's not productive: You'll remember less and be more inclined to be frustrated by complex homework.
- Stay on top of work: It's easy to let deadlines slip past when there's no face-to-face space to turn things in. If you're falling behind, communicate early and often with your instructors.
- Learn from others: Have a tip? Need to hear from someone really going through this? Join our ongoing support space/course to find out what other students are facing and to get more tips on remote learning!
Your Titan email address (@my.lanecc.edu) is where official college communications will be sent, and it is the best address to use when reaching out to an instructor. Find their email in ExpressLane. Need help accessing your email for the first time? Check out this instruction guide.
Instructors may also provide other methods of online contact, including Moodle messages and Zoom meetings and chats. Want to practice? Check in to the New to Online section of the Student Support Hub for a chance to test everything out together!
If you do not have access to the Internet, you can call the division and department offices on campus for assistance: check out the A-Z directory for phone numbers and contact info.
Zoom is a web conferencing application that instructors can use for online lectures, virtual office hours, or group meetings. Occasionally, you'll encounter courses that require you to use this software to interact with your classmates and instructor.
The minimum requirement to access most Zoom meetings is just having a regular (not necessarily smart) phone. To see and hear what's happening, you'll need a computer or smartphone. See our instructions and guidance for students on how to access and use Zoom.
We know this is a difficult time. Resources we've all counted on may be unavailable or on wildly different schedules. Here are some resources that may help you make Spring term as successful as possible. A more extensive list can be found on the COVID-19 Service Availability page.
- Financial Aid is available at firstname.lastname@example.org.
- Enrollment Services is available at email@example.com
- Advisors are available by phone, Zoom, or appointment. Call (541) 463-3800 or email AcademicAdvising@lanecc.edu for general questions, or check the advising web site for specific areas/details.
- Counselors are available by phone, Zoom, or appointment; check the career counseling web site for details.
- Need your textbooks? The bookstore's current in-person open hours and delivery options are available on their website. You can also call (541) 463-5256 or visit the bookstore website to place an order.
- Help and online resources are available via the Library’s website.
- Daily Living Support - With so many helpful resources at LCC, just navigating all of them can seem overwhelming! But don’t worry, we’ve got you covered.
- The TitanStore and J&J Java have limited food options available for purchase on campus.
- 4J Schools are providing free meals to all students, 18 or younger. Check their website for details.
- Food for Lane County has excellent resources, including a list of all area food pantries, including the mobile pantry, and their availability.
- Oregon Department of Human Resources has information on finding food banks, SNAP, WIC and more.
- LCC student housing and community housing resources
- The City of Eugene has compiled a website with resources related to housing for the Eugene/Springfield area
- #RealCollege Guide to further assistance (nationwide food, childcare, work/employment, etc.)
Here are a few resources that can help improve your access to information, news, and classes, and help you stay connected to friends and family. Contact individual providers to ensure offers are still current.
Search specific offers for free or low-cost internet based on your address.
- The city of Eugene offers free wifi in parts of the city.
- Comcast is also offering free wifi access - please be aware when using this map that some of the listed locations are private residences, not businesses. Parking near businesses with open Comcast wifi is the best option.
- Ray's Supermarket in Oakridge is also providing free wifi in its parking lot for students.
- Please contact the Student Help Desk for password/connection information for Ray's.
Comcast Internet Essentials (free for 60 days):
To qualify, students must:
- Live in an area where Comcast Internet Service is available. Check your address at the Xfinity site.
- Be eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
- Not have subscribed to Comcast Internet within the last 90 days.
- Not have outstanding debt to Comcast that is less than one year old.
To sign up, students go to the Comcast Internet Essentials site or call 1-855-8-INTERNET (1-855-846-8376) between 5 a.m. and 9 p.m.
Note: After the 60 days of free internet, if you chose to stay with Comcast Internet Essentials, regular internet is $9.95/month.
Spectrum Internet Assist (free for 60 days):
To qualify, students must:
- Live at a serviceable address. Check your address by calling 844-488-8395 or visiting the Spectrum website. (FYI, it seems like no address within the zip codes 97477, 97405, 97404, or 97448 are serviceable, but definitely double-check for yourself if you live within one of those zip codes. 97424 seems to have some serviceable addresses.)
- Be a K-12 or college student (you must verbally state that you are a college student).
- Not have past due balance through Spectrum. If you do, you must pay your balance
- Not have subscribed for internet services with Spectrum in past 30 days.
To sign up, call 844-488-8395 (hold times are currently 30-60 minutes). If you qualify, Spectrum will send you a modem & router and give you technical assistance with setting up the internet.
Note: After the 60 days of free internet, if you chose to stay with Spectrum, regular internet is $54.99/month.
Oregon Public Utility Commission Lifeline ($12.75/month discount off current internet service)
To qualify, students must:
- Already have internet service through a participating company (see list on the online application)
- Be receiving SNAP, Supplemental Security Income (SSI), or Medicaid Not have anyone else in the household receiving an Oregon Lifeline benefit, including the free phone offer (you can qualify for a free cell phone, including unlimited minutes and 3G of data for a limited time due to COVID-19 -- see the Free Service Providers and How to Apply page on the Oregon Public Utility Commission website -- but you can only choose the free phone or the discounted internet, not both).
To sign up, students must fill out the application online.
Four major mobile phone carriers have agreed to provide additional broadband access for smartphones during the COVID19 pandemic. See the FCC announcement for more details and to find out which carriers may be offering more/unlimited data.