Out-of-State Academic Student Complaint Procedure
In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
Students enrolled in online classes at Lane Community College who reside out-of-state should follow the Complaint Procedures listed in Lane's Student Rights and Responsibilities to resolve concerns. Online students have the same rights and responsibilities as those students enrolled in on-campus courses.
Complaints are addressed through the Student Complaint Procedure.
The college department responsible for overseeing student complaints is the Office of Academic and Student Affairs located on Lane's main 30th Avenue campus, Building 3, second floor, 541-463-5732. Students who have concerns involving harassment or discrimination should see specific procedures listed in the College Online Policy and Procedure System.
- Affirmative Action Guidelines and Complaint Procedure
- Disabilities: Americans With Disabilities Act Complaint Procedure
- Student Complaint Procedure
If after following the college procedure the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body.
Lane Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.
Students may also contact the Oregon Department of Community Colleges and Workforce Development (CCWD) by phone at (541) 947-2401 or by email to firstname.lastname@example.org.