Refund Request Information and Form
Refund Request Information
If you were unable to complete a course due to circumstances beyond your control, you may file an online Refund Request. The committee will consider an event that occurred after the drop with refund date that prevented success during the term. If approved, a tuition refund of 25% to 100%, will be applied to your account.
Reasons considered for a refund include:
- Illness or injury of student impacting ability to continue attending classes.
- Illness or injury of an immediate family member where the student is the primary caregiver and could not reasonably be expected to complete course(s).
- Death of an immediate family member (Note: Immediate family members include spouse, domestic partner, parents, grandparents, siblings and children). Other individuals may be considered if a close bond is evident.
- Required military service
- A required move out of the area.
A maximum of 2 refunds will be approved within any 7 year period.
Refunds do not change the grade assigned by your instructor, nor do they refund transportation fees and other course fees. Refunds are not related to Academic Progress Standards. The outcome of one has no bearing on the other. Notification of the outcome of your appeal will be sent to your myLane email address within 30 days of receipt. Before submitting your refund request, please refer to refund request requirements below for additional information:
Wait. You may not need to file a refund request….
If your issues are related to the quality of instruction, your educational experience, or you feel you have been misadvised, use the Complaint Process form below. Your complaint will be reviewed by the appropriate college administrator. Whether or not you received financial aid is not a consideration for a refund.
If you never attended a class, you should use the ‘No Show Drop’ process.
Refund request requirements
All requirements must be met before your refund request will be considered. Before submitting your request, carefully review the information below:
- Form: Complete the online “Refund Request Form for Credit Classes” below
- Documentation: Include independent documentation that supports the reason for your request, along with any information you believe would be helpful to the committee in making their decision (See Documentation Requirements section below)
- Submission deadline: Your refund appeal must be received by the college within 90 days from the end of the term.
Contact the following departments for petitions about Community Education classes:
- Small Business Development Center, 101 W. 10th Ave., Suite 304, Eugene, OR 97401
- Continuing Education, 101 W. 10th Ave., Suite 119, Eugene, OR 97401
Documentation Requirements
- Documentation must include the event that occurred after the deadline to drop with a refund that caused you to become unsuccessful.
- Documentation for physical or mental health must be provided by an appropriate licensed health professional. Letters from medical professionals should be signed and on official letterhead.
- For ongoing conditions, the provider must also document an ongoing relationship with the patient (defined as at least 2 prior visits)
- Documentation should include the date of the visit that occurred prior to dropping the classes.
- Unverifiable documentation such as photos of accidents or injuries, or descriptions by nonprofessionals are usually not sufficient.
- Members of the committee are not medical professionals. Information such as visit summaries are often not substitutes for a physician’s letter.
Key Deadlines
To obtain a 100% refund, YOU must drop your class by 11:59 p.m. on the Sunday of the first week of the term. (Exception: for classes less than 4 weeks, drop the class at least three days before the class begins to receive a refund.) Once you have made changes at/before the refund deadline, make sure that the classes you have dropped are no longer on your schedule. Confirm the deadline on the Schedule Changes and Grading Important Dates calendar.
Refund Request Form for Credit Classes
Refund requests are only considered for circumstances clearly beyond a student's control and must be submitted within 90 days after the end of the term you are requesting a refund for.
If you have documented medical or emergency reasons why you were unable to drop your class by the refund deadline, use this form to request a refund. Review the Refund Request Information above for details about filing a request.
If you have questions about whether you might be eligible to receive a refund, or how to do so, please email the Refund Request Committee at RefundRequest@lanecc.edu.
Refunds
Refund credits from dropped courses will first apply to any outstanding amounts due on your student account. Refunds are credited back to the original source of payment as follows:
- For classes paid by credit card or debit card- refunds are credited back to the credit or debit card. (Please note refunds can take up to 30 days by your bank.)
- For classes paid by cash or check - refunds are issued through Bank Mobile or as a check.
- For classes paid by third party or agency payments - refunds are issued to the original payor
- For classes paid by financial aid resources - credits will be reviewed by the Financial Aid department and may be applied to offset financial aid resources. Any remaining refund authorized by Financial Aid will be issued as a refund check or direct deposit. Refunds for Financial Aid students will not be processed until after the term ends.