Refund Request Information and Form

Special Circumstance Refund Request Information

If you were unable to complete a course due to extenuating circumstances beyond your control, you may submit an online Refund Request. The committee evaluates severe events occurring after the drop-with-refund deadline that directly impacted your ability to succeed during the term.

Important Information Regarding Account Adjustments

  • Tuition Adjustments, Not Payouts: If approved, an adjustment of 25% to 100% of eligible tuition charges will be applied to your student account. An approval does not automatically yield a cash payout; adjustments will first reduce any remaining account balance. 
  • Non-Refundable Fees: Mandatory course fees, transportation fees, and institutional fees are non-refundable and will not be reversed. 
  • Grades Are Retained: Committee approvals do not change or remove final grades assigned by your instructor. 
  • Eligible Course Status: Requests are only evaluated for courses dropped before the grading deadline (resulting in a W) or courses where a final grade of F was received. Courses with passing grades are ineligible.
  • Policy Limits: A maximum of 2 refund requests can be approved within any 7-year period. 
  • Post-Approval Processing Timeline: Approval by the committee moves your request into account adjustment processing. Please allow 2–3 weeks for processing across college departments. If you received Financial Aid, VA benefits, or third-party funding, processing may take longer as funds are recalculated according to institutional and federal guidelines. 

Wait—You May Not Need to File a Refund Request

Before submitting a petition to this committee, please check if your situation falls under one of these standard college processes:

  1. Instruction, Advising, or Educational Experience Concerns - If your concern relates to the quality of instruction, your educational experience, or feeling misadvised, please submit a complaint through the administrator review process rather than a refund petition. Complaint Process Form and Policy
  2. Classes Never Attended (No-Show Drop) - If you never attended a class but still owe a balance, request a No-Show Drop through the academic department offering the course. They will submit the request on your behalf alongside instructor attendance verification. No-Show Drop Process
  3. Standard Current-Term Refunds - Current-term drops made before the official drop-with-refund deadline follow the standard college refund timeline and are processed automatically starting in Week 2 of the term.

Eligibility Criteria & Exclusions

Core Principle

The committee evaluates unexpected extenuating events that directly prevented you from attending and completing your classes. Issues regarding how classes are paid for are not qualifying reasons.

Academic Course Eligibility Requirements

Eligible Course Status: To be considered for a tuition adjustment, the course must either have been officially dropped after the Week 1 refund deadline and before the last day to make schedule changes (resulting in a W transcript notation) OR resulted in a final grade of F.

Reasons Considered for Approval:

  • Student Severe Illness or Injury: Documented medical condition impacting ability to continue attending classes. 
  • Caregiver Responsibilities: Severe illness/injury of an immediate family member where the student is the primary caregiver. 
  • Death of an Immediate Family Member: Includes spouse, domestic partner, parents, grandparents, siblings, and children (or other individuals with an established close bond). 
  • Mandatory Military Obligations: Military service or deployment.
  • Required Relocation: A required move out of the local commuting area.

Circumstances Not Eligible (Exclusions)

  • Financial Hardship & Payment Issues: Unexpected financial burdens, employment/schedule changes, or loss, denial, or delay of financial aid. (Financial aid affects course payment, not course attendance).
  • Veterinary Expenses or Pet Emergencies: Medical emergencies involving pets or animals. 
  • Personal/Work Time Conflicts: Difficulty managing workload or transportation issues. 
  • Missing Deadlines & Passing Grades Excluded: Submissions past the 90-day post-term deadline, or courses where an earned passing grade (A, B, C, D, or P) was received, are strictly ineligible for refund consideration and will not be reviewed.
  • Unneeded Courses & Degree Audit Updates: Taking a course that is later determined to be unneeded for your degree program—including updates from transfer transcript evaluations, degree audits, or general academic planning—does not qualify as an extenuating circumstance.

Documentation Requirements & Deadlines

  • Submission Window: Requests must be submitted within 90 days following the end of the term. 
  • Medical Documentation: Must be on official letterhead, signed by an appropriate licensed health professional, and clearly state that the event occurred prior to dropping or stopping attendance.
  • Ineligible Documentation: Photos of injuries, self-written statements, or visit summaries/receipts without a physician's letter are not sufficient.
  • Communication Security: All correspondence will be sent to your official myLane student email address. Please include your student email address in the required form fields below.
  • 14-Day Documentation Deadline: Please upload supporting documentation when completing the form to keep the process moving in a timely manner. If you opt to mail or drop off supporting documentation in person rather than uploading it directly to the form, all documents must be received within 14 calendar days of your form submission.

Committee Timeline & Communication Expectations

  • Meeting Schedule: The Refund Request Committee meets weekly to review completed submissions in the order they are received.
  • Initial Notification: Decisions (Approval, Denial, or Request for Additional Documentation) are typically sent via email within 2 weeks of receiving a completed file.

Refund Request Form Submission

Before proceeding: Please ensure you have reviewed all eligibility criteria, exclusions, and documentation requirements above. Requests missing required documentation or falling under listed exclusions will be denied.

If you have questions about whether you might be eligible to receive a refund or how to apply, please contact the Refund Request Committee at RefundRequest@lanecc.edu.

For questions regarding existing student account balances, general payment methods, or refunds contact Student Accounts / Bursar at bursar@lanecc.edu or 541-463-3011.

Please enter both your first and last name
Is your account currently in collections?
Mark each that applies to your refund request
CRN and Course Name for each class.
You must either submit documentation in person/by mail OR by attaching supporting documentation to this form (see below). All documentation must be received by ESFS within 14 days of refund request. If documentation is not received within 14 days and your refund request is reviewed, it will be automatically denied. Please mark which option you will be using to submit the required documentation:

You can submit documentation in person to Enrollment and Student Financial Services in the lobby of Building 1 on main campus.

or

Mail documentation to:
Lane Community College
PO Box 50850
Eugene, Or 97405-0099

Maximum 5 files.
50 MB limit.
Allowed types: gif jpg jpeg png txt rtf pdf doc docx xls.

Request for refunds are considered only for circumstances clearly beyond a student's control. Transportation fee is non-refundable. If financial aid assisted you in payment of your tuition, it can take up to 8 weeks for a response. Any refund is first applied to your account if any term has a balance effective that date. After funding your account, any overpayment will be refunded to you. Notification will be emailed to you.

Lane Community College Refund Policy