Refund Dispute

Refund Dispute

The refund committee is responsible for reviewing refund requests. If you want to dispute the committee’s decision please follow the guidelines below.

The college will reconsider your refund request under the following circumstances: 

  1. You can demonstrate we did not follow our published procedure when reaching our original decision, OR 
  2. You have new evidence that proves you were incapable of dropping or completing your course(s) through no fault of your own.

To dispute the outcome of your appeal, send an email to refundrequest@lanecc.edu with a subject of “Refund Dispute.” Briefly state the reason your refund should be reconsidered and describe new information you are submitting with your request. Supporting documentation must be submitted within 48 hours and may be attached to your email or submitted in-person to the Student Account Services office. 
Upon receipt of the request, your original petition and any additional information you send will be forwarded to the college’s Refund Board.

The Refund Board, which consists of the CFO, Bursar and Registrar will review your request based on the criteria listed above. Notification of the outcome will be sent to your my.lanecc.edu email within 14 days.