Student Success and Support Services

Policy Number
BP 5005
Policy Category
Chapter 5 - Student Services
Adopted
Last Revised
Last Reviewed

Student success is at the heart of Lane's mission, and the foundation upon which faculty and staff shall organize and plan their work to achieve Lane's vision of transforming lives through learning.

Lane Community College supports student success by providing opportunity and access to student services for all eligible students.

The College will: 

  1. Ensure there is equity in access, participation, and success across all educational programs and college services.
  2. Maintain an environment that is welcoming and accepting to all students.
  3. Provide appropriate resources and protocols to promote the physical and emotional safety of students throughout the learning environment.
  4. Ensure all official communications, including catalogs, official statements, promotional materials, and digital platforms, accurately represent the institution and its programs.
  5. Collect only information necessary for educational and administrative purposes and ensure that student data is collected, stored, reviewed, and transmitted securely in compliance with state and federal regulations.
  6. Design student service spaces and practices to uphold confidentiality and provide a reasonable level of privacy for conversations and interactions.
  7. Clearly inform students of available services, including the scope, limitations, and expected outcomes of those services.
  8. Provide students with accessible information regarding their rights and responsibilities, along with clear, fair processes to address concerns, complaints, or grievances. 

The President is responsible for implementing this policy through administrative procedures and practices that uphold these principles and support continuous improvement in student services. 
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References

Note: This policy replaces retired Board Policy 720 (last reviewed April 4, 2023). The language has been adopted without change and renumbered to align with the four-digit policy structure.

Board Policies are adopted by the Lane Community College Board of Education and establish the College’s governing principles and institutional direction. These policies are reviewed by the Board at least every five years or more often as needed. Board Policies are distinct from College Operating Policies and Procedures (COPPS), which provide operational guidance and are developed through governance processes and by responsible managers.