Out-of-State Academic Student Complaint Procedure

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Out-of-State Academic Student Complaint Procedure

In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Students enrolled in online classes at Lane Community College who reside out-of-state should follow the Complaint Procedures listed in Lane's Student Rights and Responsibilities to resolve concerns. Online students have the same rights and responsibilities as those students enrolled in on-campus courses.

Complaints are addressed through informal and formal processes. It is suggested that students first try to resolve an issue through the informal report and resolution process before submitting a formal complaint.

The college department responsible for overseeing student complaints is the Office of Academic and Student Affairs located on Lane's main 30th Avenue campus, Building 3, second floor, (541) 463-5732. Students who have concerns involving harassment or discrimination should see specific procedures listed in the College Online Policy and Procedure System.

If after following the college procedure the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body.

Lane Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.

Students may also contact the Oregon Department of Community Colleges and Workforce Development (CCWD) by phone at (541) 947-2401 or by email to donna.j.lewelling@state.or.us.

Complaint Contacts by Location

Alabama Alabama Department of Postsecondary Education
Alaska Alaska Commission on Postsecondary Education
Arizona Arizona State Board for Private Postsecondary Education Student Grievance Procedure
Arizona Arkansas Department of Higher Education Student Grievance Procedure
California Bureau for Private Postsecondary Education
Colorado Colorado Department of Higher Education Student Grievance Procedure
Connecticut The Office of Financial and Academic Affairs for Higher Education Complaint Form
Delaware Delaware Department of Education
Florida Florida Department of Education Student Grievance Procedure
Idaho Idaho Board of Education Student Grievance Procedure
Indiana Indiana Commission on Proprietary Education
Iowa Iowa College Student Aid Commission
Kansas Board of Regents Student Grievance Procedure
Kentucky Kentucky Council on Postsecondary Education Student Grievance Procedure
Louisiana Louisiana Board of Regents Student Grievance Procedure
Maine Maine Department of Education
Maryland Maryland Higher Education Commission Student Grievance Procedure
Massachusetts Massachusetts Board of Higher Education Student Grievance Procedure
Michigan Michigan Department of Energy, Labor & Economic Growth Student Grievance Procedure
Minnesota Minnesota Office of Higher Education Student Grievance Procedure
Mississippi Mississippi Commission on College Accreditation
Missouri Department of Higher Education Student Grievance Procedure
Montana Montana University System, Montana Board of Regents
Nebraska Nebraska Department of Education, Private Postsecondary Career Schools Complaint Form
Nevada Nevada Commission on Postsecondary Education Student Complaints
New Hampshire New Hampshire Postsecondary Education Commission Student Grievance Procedure
New Jersey New Jersey Commission of Higher Education Student Grievance Procedure
New Mexico New Mexico Higher Education Department Student Grievance Procedure
North Carolina North Carolina Community College System, Office of Proprietary School Services Student Grievance Procedure
North Dakota North Dakota State Board for Career and Technical Education
Ohio Ohio State Board of Career Colleges and Schools Student Grievance Procedure
Oklahoma Oklahoma State Regents for Higher Education
Oregon Department of Education - Private and Career Schools Office
Pennsylvania Pennsylvania Department of Education Student Grievance Procedure
Puerto Rico Puerto Rico Council on Higher Education
South Carolina South Carolina Commission on Higher Education Student Grievance Procedure
South Dakota South Dakota Board of Regents Student Grievance Procedure
Tennessee Tennessee Higher Education Commission Complaint Form
Texas Texas Higher Education Coordinating Board Student Grievance Procedure
Utah Utah Division of Consumer Protection Student Grievance Procedure
Vermont Vermont State Board of Education Student Grievance Procedure
Virginia Private & Out-of-State Postsecondary Education Student Grievance Procedure
Washington Washington Higher Education Coordinating Board
Washington DC Education Licensure Commission
West Virginia West Virginia Higher Education Policy Commission Student Grievance Procedure
Wisconsin Wisconsin Educational Approval Board Student Grievance Procedure