Dispatchers

Dispatchers

Public Safety's Dispatching Unit receives emergency calls from the public requesting: law enforcement, fire, medical, or other emergency services. Dispatchers then determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. Other important duties of this unit entails the monitoring of direct emergency alarms and maintaining contact with all units on assignment as well as the status and location of Public Safety Officers. Non-emergency calls are also received and handled accordingly.

The Dispatching Unit uses law enforcement two-way radio systems to maintain contact with patrol officers and students. These radios are also utilized for direct contact with area law enforcement agencies including Springfield Police, Eugene Police, the Lane County Sheriff's Office, and Oregon State Police. The Dispatching Unit receives specialized training to access Oregon Department of Motor Vehicle records and all national law enforcement records (Criminal Justice Information Systems).

Dispatchers provide a variety of additional services including: loaning battery chargers for students, faculty, and staff, creating work orders, and providing various levels of administrative support. When staff members need access control cards to obtain access to campus classrooms, the Dispatching Unit is the team to contact. Lost and found items are managed by Dispatchers, as well.

Finally, Dispatchers facilitate the Parking Appeals process for campus citations.

photo of Sharon Henson

photo of Shawni Kroeker