SHeD - Student Help Desk
Staff assist students with Moodle, myLane, WiFi access, and other academic technologies.
Attention Students!!!
Live Online Help
- Live Online Help (via Zoom) Available at SHeD Virtual Support
- No computer or video?
Call 253-215-8782.Then enter meeting ID: 467-889-438 to reach SHeD staff. - Questions about ZOOM?
Zoom FAQ (Frequently Asked Questions)
Chromebook or Laptop
Need to request a Chromebook or Laptop?
Please fill out this form:
Laptop/Chromebook Loan Request
To return your Chromebook or Laptop:
Laptop/Chromebook Return information
Feedback:
What have you been struggling with this term?
Please fill out this feedback form to let us know!
Student Workshops
The SHeD is temporarily closed to in-person assistance; Staff are able to assist you remotely!
Hours:
Summer 2020 - Open Mon - Thurs: 8am - 5pm
Support:
Support is available through the following options:
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Live Online Help (via Zoom): SHeD Virtual Support
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No computer or video? You can call (253) 215-8782 to join the Zoom session, as well. Then enter meeting ID: 467-889-438
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Email: shed@lanecc.edu
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Call: 541-463-3333 (Please leave Email address for quickest response; voice message only)
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Look-up: help.lanecc.edu/shed - Self-help resources for students
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To request a Chromebook or Laptop to loan, please fill out this form: Laptop/Chromebook Loan Request
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To return your Chromebook or Laptop:
Quick Help:
- Can't Log In to myLane?
- Troubleshooting myLane Issues
- Can't Log In to Moodle?
- ZOOM FAQ (Frequently Asked Questions)
- Quick-Start Guide for New Students
- Support Resources for Lane Students