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SHeD - Student Help Desk

SHeD staff assist students with Laptop and Chromebook loans, Moodle, password issues, WiFi access, Gmail, Google Workspace access and other technical support.

The SHeD is located in the Library, Center Building, 2nd floor. You can get help here in person or get live help remotely in Zoom through the Lane Support Hub.

Welcome to the SHeD!
 

Chromebook and Laptop Information:

The Student Help Desk has chromebooks and a limited number of laptops for checkout to students who do not have a reliable source of technology to complete remote/online classes. You must be enrolled in the term you request an equipment loan.

Need to Request a Chromebook or Laptop to loan for Fall 2022?

Please fill out this form: Laptop/Chromebook Loan/Extension Request.

Want to keep your Chromebook or Laptop for the upcoming term?

Please fill out this form: Laptop/Chromebook Loan/Extension Request.

Need to Pickup or Return your Chromebook or Laptop?

Laptop/Chromebook Pickup and Return information

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    Hours, Contact and Support

    Staff assist students with Laptop and Chromebook loans, Moodle, password issues, WiFi access, Gmail, Google Workspace access and other technical support. 

    The SHeD is located in the Library, Center Building, 2nd floor. You can get help here in person or get live help remotely in Zoom through the Lane Support Hub.

    Fall 2022 Hours

    Open Computer Lab and In-Person Hours (Center Building, Library, 2nd Floor):

    Hours and information

    Zoom Hours Fall 2022 (Lane Support Hub):

    Sept 26th-Dec.2nd (Weeks 1-10):

    • Mon-Tues: 10am-5pm
    • Wed-Thurs: 10am-6pm
    • Fri: 10am-5pm
    • Sat/Sun: Closed

    Dec. 5th-9th (Finals Week):

    • Mon-Fri: 10am-5pm
    • Sat/Sun: Closed

    Closed:

    Fri., Nov. 11th, Veteran's Day

    Thurs.-Fri., Nov. 24th-Nov. 25th, Thanksgiving Holiday

    Close Early: 

    Wed., Nov. 23rd, Close at 5pm

    Wed., Dec. 7th, Finals Week

    Thurs., Dec. 8th, Finals Week

       

      Help and Support Options:

      Support is available through the following options:

      Quick Help:

      Contact SHeD