Printer and Copier Supplies and Service
Receiving supplies and service for your networked laser printer is easy.
The printer has a metallic sticker that has an important piece of information, the Equipment ID#. See below for examples.
For printers it normally begins with a P or Q or R or 1P, use this number when requesting supplies or service.
If your printer does not have a sticker but is networked contact PG to have it added to the printer program. All networked printers that use toner are required to be on the print management program.
We provide all toner, white paper (8.5x11), repair, and maintenance for printers on the print management program. Going forward we will fix or replace any printer with a CTX sticker.
Printers that use wet ink or are connected via a USB cable (not networked) must purchase their own paper and toner and ink separately--please do not comingle print supplies.
For mechanical problems always call CTX first. CTX (Copytronix) is the only authorized service vendor for desktop printers at LCC. If you call another service vendor you will be required to pay their invoice.
Call the LCC IT help desk (x4444) or Tony (x5675) if the issue is not resolved to your satisfaction.
When calling for service try to be as descriptive as possible and have your Equipment ID# ready. We will first try to fix the device remotely, with your assistance. When leaving a message or sending an email please leave a contact phone number along with your name and a complete description of the problem, including the Equipment ID# which is listed after the Your ID# on a CTX sticker.
Supplies from CTX will be provided through the LCC Warehouse. We will deliver toner, staples, and paper for printers. Deliveries will be made during a regularly scheduled delivery route, most likely on Tuesdays and Thursdays in conjunction with Specialized Support Services. Emergency deliveries are available if absolutely necessary and if Mailroom/PG staff are available to make the delivery. Also, in the event of an emergency, a department can make arrangements to pick-up paper and toner at the mailroom by contacting the upstairs P&G department.
Please return all used toner cartridges and toner bottles and related packages to the LCC Mailroom/Warehouse in Building 7. The best practice is to place the empty (used) toner bottle/cartridge into the box of the new toner bottle/cartridge and then place that box in your intercampus mail. You can direct it to Adrian McLeod or Brendan MacDonald at the LCC Warehouse. [Some toner cartridges boxes will have a UPS or FEDEX authorized return sticker/label in the box, if so you can attach this sticker to the box and give it directly to the UPS/FEDEX driver--if you are on a regular UPS/FEDEX route. Otherwise send box to LCC Mailroom/Warehouse]
For copier service please call the phone number on the copier's sticker. CTX (Copytronix) or POA (Pacific Office Automation) are the only authorized copier service vendors for LCC. If you call another service vendor you will be required to pay for their service fees and repair costs.
If the machine is not fixed to your satisfaction call the LCC IT help desk (x4444) or Tony (x5675)
For Ricoh and Canon copiers call POA: (541) 747-9396
For most Konica Minolta copiers call Pacific Office Automation (POA): (541) 747-9396
Please be prepared to give the Equipment ID# which is the Your ID# for CTX and Equip# for POA.
The service phone number for both POA and CTX are on their stickers. CTX service center is in Portland and they provide a toll free number. POA's service center is in Eugene and is a local call.
Phone: Sandy x5373 for toner or staples.
Follow above printer procedures for paper.