Technology Equipment Systems Technician
Career Path Description
Positions in this career path perform preventative maintenance and repair work primarily on hardware; work is done on digital, audio, and video equipment; work on the most complex hardware requires the use of highly specialized diagnostic and repair techniques and tools, sometimes involving exposure to unpleasant environmental conditions and/or physical hazards.
At the Intermediate Proficiency Level work is generally associated with the maintenance and repair of audio/visual equipment and associated peripheral devices.
Functional working knowledge of specialty area. Capable of integrating skills and knowledge from other specialties within the intermediate proficiency level. Applies principles and uses reasoning and logic to analyze problems, explore alternatives and implement the appropriate solution. This is "adaptive" work. Competent at interpreting and communicating information, ideas and instructions to technical and non-technical users. Sensitivity to other people's points of view. Work is subject to procedures and practices covered by policies and precedents. Employees set own work schedules from prescribed responsibilities. Work is regularly completed under the pressure of timelines and deadlines in a multi-tasking environment.
At the Advanced Proficiency Level work is associated with complex radio and television broadcast engineer maintenance and repair work; and other sophisticated instructional support computer hardware.
Advanced and comprehensive knowledge of specialty area. Capable of substantial integration of tasks from other specialties to achieve expected results. Understands problems from a broad, interactive perspective. Is able to develop and implement information in new ways. This is "uncharted" work. Demonstrates expertise using consensus building techniques to build understanding and cooperation to expedite work and achieve results where divergent opinions exist. Work is subject to general direction with limited supervision during work progress. Employees may deviate from established procedures as long as end result meets standards of work acceptability. Review of work results usually occurs at the completion of tasks.
Technology Group Competency/Proficiency Matrix
| Distinguishing Knowledge, Skills and Abilities: Technology Equipment Systems Technician | ||
| Technical Know-How | ||
| Intermediate Proficiency | 2-100 | Electronic and electro-mechnical theory; AC/DC, analog, digital and waveform technology. |
| 2-105 | Electrical and/or mechanical equipment repair techniques and practices. | |
| 3-140 | Certifications, authorizations and recordkeeping requirements necessary to support current systems and meet manufacturer authorizations. | |
| Advanced Proficiency | 4-05 | College technical goals impacting work areas, with a sense of future needs. |
| 4-30 | Integration of existing and new analog/digital equipment with computer and/or electronic/electrical systems (e.g., TV, radio stations, and performing arts). | |
| 4-35 | Disaster recovery procedures and practices. | |
| Critical thinking / Problem Solving | ||
| intermediate proficiency | 2-245 | Make precision repairs to electrical, electronic and/or mechanical equipment. |
| 3-300 | Maintain, troubleshoot and repair electronic and mechanical systems, including communications (microwave, radio, television), propagation, transmission, and reception, modulation / demodulation and interference mitigation. | |
| 3-240 | Test new hardware and software for integrity, usability, and integration with existing systems and configurations. | |
| advanced proficiency | 3-190 | Monitor system performance and adjust with fine tuning, optimization and load balancing techniques. |
| 4-50 | Proactively anticipate problems arising from technology changes as they affect customer needs; initiate and/or lead process or resolution. | |
| 4-80 | Design and document large complex systems such as radio/television stations and performing arts systems. | |
| 4-90 | Apply principles of troubleshooting at the highest levels of complexity and scope; problem solving at the College/System level, affecting all users. | |
| Accountability | ||
| intermediate proficiency | 3-315 | Working independently of direct supervision in work planning and completion of task assignments. |
| advanced proficiency | 4-40 | Make critical decisions based on independent judgement as to the most technically and fiscally viable alternatives. |
| interpersonal communications | ||
| intermediate proficiency | 2-265 | Communicating technical information (both written and oral) with people possessing varying levels of technical knowledge and skills. |
| 2-285 | Effective listening and question posing techniques to determine source of problem. | |
| advanced proficiency | 4-95 | Express highly technical "how-to" information for technical users (e.g., system documentation, router configuration, etc). |
| workplace awareness | ||
| intermediate proficiency | 3-320 | Working cooperatively with others in work "pressure" settings, characterized by frequently changing work priorities, multi-task workflow, open-ended assignments and detailed work, requiring a high degree of accuracy. |
| advanced proficiency | 4-110 | Working collaboratively in a team environment in which team members are mutually accountable for the team's success. Checklist to determine Level placement:
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