Technology Analysis and Design Specialist
Career Path Description
Positions in this career path use computer languages to write and manage software programs and databases for personal computer and mainframe applications.
At the Intermediate Proficiency Level work involves querying databases using standard query tools to formulate queires to manage and report data.
Functional working knowledge of specialty area that supports work in a more narrowly defined and less complex area of technology systems, programs, and services. Capable of integrating skills and knowledge from other specialties within the intermediate proficiency level. Applies principles and uses reasoning and logic to analyze problems, explore alternatives and implement the appropriate solution. This is "adaptive" work. Competent at interpreting and communicating information, ideas and instructions to technical and non-technical users. Sensitivity to other people's points of view. Work is subject to procedures and practices covered by policies and precedents. Employees set own work schedules from prescribed responsibilities. Work is regularly completed under the pressure of timelines and deadlines in a multi-tasking environment.
At the Advanced Proficiency Level work involves the use of complex languages to design and analyze software and operating systems; and to set-up and manage complex College-wide databases.
Advanced and comprehensive knowledge of specialty area that encompasses work responsibility for campus-wide systems, programs or services. Capable of substantial integration of tasks from other specialties to achieve expected results. Understands problems from a broad, interactive perspective. Is able to develop and implement information in new ways. This is "uncharted" work. Demonstrates expertise using consensus building techniques to build understanding and cooperation to expedite work and achieve results where divergent opinions exist. Work is subject to general direction with limited supervision during work progress. Employees may deviate from established procedures as long as end result meets standards of work acceptability. Review of work results usually occurs at the completion of tasks.
Technology Group Competency/Proficiency Matrix
Distinguishing Knowledge, Skills and Abilities: Technology Analysis and Design Specialist
| Technical Know-How | ||
| Intermediate Proficiency | 3-62 | Data collection, research design, survey methodology, and statistics (averages, percent changes, etc). |
| 3-115 | Instructional techniques used in adult learning and technology-based learning work environments. | |
| Advanced Proficiency | 3-35 | Complex programming concepts and methods. |
| 4-05 | College technical goals impacting work areas, with a sense of future needs. | |
| 4-10 | Currently used network operating systems, protocols, and programming languages. | |
| Critical thinking/Problem Solving | ||
| intermediate proficiency | new | Thinking and decision making occurs in "differing" situations where "journey level" expertise is required to search for solutions within a range of previously learning things. Established procedures and precedents cover most situations. "Expert level" assistance is available for the analysis and reasoning of the most unique and complex occurrences. |
| 3-205 | Produce reports, (using reporting tools to select, sort, format, and layout) to fulfill user requests and mandates from the College and/or external agencies. | |
| 3-207 | Design and create survey instruments using valid research methods to fulfill requests. | |
| 3-265 | Develop materials, curricula, and lesson plans to convey technical knowledge, practical procedures and specialized techniques or learned disciplines. | |
| advanced proficiency | new | Thinking and decision making occurs in the most "complex and nonrecurring" situations where "expert level" expertise is required to analyze, evaluate, reason and arrive at "independent" conclusions and decisions. Thinking takes place within a broad framework of principles of the technology discipline. |
| 4-50 | Proactively anticipate problems arising from technology changes as they affect customer needs; initiate and/or lead process or resolution. | |
| 4-55 | Identify and resolve impending problems with attention to the "ripple effect" of isolated problem solving, while adhering to time, service, and budgetary constraints. | |
| 4-90 | Apply principles of troubleshooting at the highest levels of complexity and scope; problem solving at the College/System level, affecting all users. | |
| Accountability | ||
| intermediate proficiency | new | Major job effect is on results within a reasonably compartmentalized scope of operation (i.e., basic database management in relation to overall mission of the College). |
| 3-315 | Working independently of direct supervision in work planning and completion of task assignments. | |
| advanced proficiency | new | |
| 4-40 | Make critical decisions based on independent judgement as to the most technically and fiscally viable alternatives. | |
| interpersonal communications | ||
| intermediate proficiency | new | |
| 2-265 | Communicating technical information (both written and oral) with people possessing varying levels of technical knowledge and skills. | |
| 3-280 | Formulate and express complex and technical "how-to" information for technical and/or non-technical uses (e.g., software installation and configuration, remote access, etc). | |
| advanced proficiency | new | Communicate with campus-wide constituency that represent more diverse perspectives and interests. |
| 4-95 | Express highly technical "how-to" information for technical users (e.g., system documentation, router configuration, etc). | |
| 4-100 | Communication techniques associated with active listening, persuasion and consensus building and team leadership, where potentally divergent perspectives exist (e.g., across departments). | |
| workplace awareness | ||
| Intermediate proficiency | 3-320 | Working cooperatively with others in work "pressure" settings, characterized by frequently changing work priorities, multi-task workflow, open-ended assignments and detailed work, requiring a high degree of accuracy. |
| advanced proficiency | 4-110 | Working collaboratively in a team environment in which team members are mutually accountable for the team's success. Checklist to determine Level placement:
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