Network Administration Specialist
Career Path Description
Positions in this career path manage local area or wide area networks.
At the Intermediate Proficiency Level work involves managing server(s) for a limited geographic area, such as an instructional lab or department. Software installation and troubleshooting/problem solving is done within the limited geographical area.
Functional working knowledge of specialty area. Capable of integrating skills and knowledge from other specialties within the intermediate proficiency level. Applies principles and uses reasoning and logic to analyze problems, explore alternatives and implement the appropriate solution. This is "adaptive" work. Competent at interpreting and communicating information, ideas and instructions to technical and non-technical users. Sensitivity to other people's points of view. Work is subject to procedures and practices covered by policies and precedents. Employees set own work schedules from prescribed responsibilities. Work is regularly completed under the pressure of timelines and deadlines in a multi-tasking environment.
At the Advanced Proficiency Level work involves managing the infrastructure that connects LANs to each other and the outside system; managing Internet connectivity, College backbones and infrastructure; and troubleshooting/problem solving at a level with College-wide implications.
Advanced and comprehensive knowledge of specialty area. Capable of substantial integration of tasks from other specialties to achieve expected results. Understands problems from a broad, interactive perspective. Is able to develop and implement information in new ways. This is "uncharted" work. Demonstrates expertise using consensus building techniques to build understanding and cooperation to expedite work and achieve results where divergent opinions exist. Work is subject to general direction with limited supervision during work progress. Employees may deviate from established procedures as long as end result meets standards of work acceptability. Review of work results usually occurs at the completion of tasks.
Technology Group Competency/Proficiency Matrix
Distinguishing Knowledge, Skills and Abilities: Network Administration Specialist
| Technical Know-How | ||
| Intermediate Proficiency | 2-90 | Principles of troubleshooting and analysis. |
| 3-90 | Network operating systems, protocols, equipment, connectivity components and requirements and their interrelationships. | |
| 4-20 | Principles and practices of LAN design, configuration and documentation. | |
| Advanced Proficiency | 3-140 | Certification, authorizations and recordkeeping requirements necessary to support current systems and meet manufacturer authorizations. |
| 4-20 | Principles and practices of LAN design, configuration and documentation. | |
| 4-35 | Disaster recovery procedures and practices. | |
| Critical thinking/ Problem Solving | ||
| intermediate proficiency | new | Thinking and decision making occurs in "differing" situations where "journey level" expertise is required to search for solutions within a range of previously learned things. Established procedures and precedents cover most situations. "Expert level" assistance is available for the analysis and reasoning of the most unique and complex occurrences. |
| 3-195 | Use security matrices, menu systems, network, protocols and directory services to maintain system security. | |
| 3-225 | LAN workstation support, including OS and application support, as well as printing and connectivity issues. | |
| advanced proficiency | new | Thinking and decision making occurs in the most "complex and nonrecurring" situations where "expert level" expertise is required to analyze, evaluate, reason, and arrive at "independent" conclusions and decisions. Thinking takes place within a broad framework of principles of the technology discipline. |
| 4-70 | Assess, design, develop, maintain and document LAN/WAN infrastructure and related equipment. | |
| 4-75 | Maintain, upgrade and integrate multiple network operating systems. | |
| 4-90 | Apply principles of troubleshooting at the highest levels of complexity and scope; problem solving at the College/System level, affecting all users. | |
| Accountability | ||
| intermediate proficiency | new | Major job effect is on results within a departmental, or reasonably compartmentalized, scope of operation in relation to the overall mission of the College. |
| 3-315 | Working independently of direct supervision in work planning and completion of task assignments. | |
| advanced proficiency | new | |
| 4-40 | Make critical decisions based on independent judgement as to the most technically and fiscally viable alternatives. | |
| Interpersonal Communications | ||
| intermediate proficiency | new | Communicate with people within a more narrowly defined scope of work and responsibility (i.e., department level). |
| 2-280 | Formulate and express complex and technical "how-to" information for technical and/or non-technical users (e.g., software installation and configuration, remote access). | |
| 3-340 | Work effectively in team setting to arrive at consensus, accepting responsibility for the work of the team and communicating before taking action that could disrupt functionality. | |
| advanced proficiency | new | Communicate with campus-wide constituency that represent more diverse perspectives and interests. |
| 4-95 | Express highly technical "how-to" information for technical users (e.g., system documentatio, router configuration, etc). | |
| 4-100 | Communication techniques associated with active listening, persuasion and consensus building, and team leadership, where potentially divergent perspectives exist (e.g., across departments). | |
| workplaceawareness | ||
| intermediate proficiency | 3-320 | Working cooperatively with others in work "pressure" settings, characterized by frequently changing work priorities, multi-task workflow, open-ended assignments and detailed work, requiring a high degree of accuracy. |
| advanced proficiency | 4-110 | Working collaboratively in a team environment in which team members are mutually accountable for the team's success. Checklist to determine Level placement:
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