COORDINATOR OF LIBRARY ACCESS SERVICES
Classification Code: 2203
PURPOSE OF CLASSIFICATION
Manages and coordinates all aspects of Circulation services for the Library, including the circulation modules of the integrated library system, to make sure that patrons can access physical materials as needed. Provides coaching and training to the rest of the Circulation staff so they can assist patrons in a professional manner.
Work is performed in accordance with the College’s mission, vision, and core values.
ESSENTIAL FUNCTIONS
Provides initial and ongoing training to all Circulation staff and Student Help Desk (SHeD) staff in performing all activities associated with the Circulation unit. Interviews, hires, trains and supervises federal work study students, learn-and-earn students and volunteer and coordinates schedules. Provides performance feedback to the Library Director on Circulation staff.
Provides first- and second-line support and supervision at the Circulation desk; has frequent and regular contact with library patrons. Responsible for patron fines and billing routines.
Manages and Maintains Integrated Library System Fulfillment Unit
Configures and maintains the Fulfillment portion of the ILS using units, rules, and terms of use, to allow library materials to be requestable and checked out in the appropriate manner for each of our different patron groups.
Maintains the calendar and schedule of open days/hours within the ILS so the system matches the day and times the library is open.
Troubleshoots issues that arise and find solutions that meet the needs of the library and patrons.
Runs reports to assess Library fines; submits information to the Bursar’s office so that records of fines are in the system.
Contacts vendors for the maintenance of the software systems used. Stays current with updates in the software through training and seminars. Ensures that staff likewise are trained in any changes that result from the updates.
Responsible for the management and maintenance of the library’s electronic locker system, the system allows contactless patrons to pick up and drop off materials.
Ensures compliance with FERPA for all Library policies and procedures.
Resource Sharing
Provides leadership in planning, prioritizing and organizing resource sharing in response to established goals and priorities. Creates and maintains processes and procedures and the associated documentation related to resource sharing. Responsible for the processing and handling of resource-sharing related problems and troubleshooting on a district-wide basis. Develops training materials and conducts ongoing training for Circulation staff and student workers performing resource sharing work.
Uses advanced resource-sharing techniques to provide exceptional customer service and efficient delivery of materials. Assists in difficult service interactions when needed. Resolves material or service problems, clarifies user complaints, determines/analyzes the cause of the problem, selects, and explains the appropriate solution, expedites corrections or adjustment and follows up to ensure resolution.
Provides information about resource sharing to library users and assists with gathering information to ensure the that requested materials are provided.
Maintains working relationships with vendors and other member institutions of the Consortium to resolve system issues and perform system upgrades. Coordinates with vendors to initiate system changes that will be improve workflow and efficiency. Acts as liaison for regional library consortia and user groups. Prepares, compiles and analyzes statistical reports and narrative summaries. Utilizes adopted practices for gathering and compiling usage data.
Responsible for assessing fines, fees, and invoices for students. Responsible for the accounting for payments processed from other libraries.
Circulation Desk
Communicates effectively and courteously to patrons and coworkers, providing accurate information. Promotes an inclusive environment at the Circulation desk and throughout the library. Responds to and resolves questions, complaints and problems, including fines and lost book questions. Ensures that phone calls and emails are responded to promptly. Assists library patrons with copier problems, study room or building issues. Empties and processes material return chutes frequently. Records, processes and retrieves patrons lost and found materials. Shelves and re-shelves circulation library materials.
Using the library automated circulation system, creates and updates library patron accounts, checks-in and checks-out library materials and book materials, places traces on lost and missing items, places holds for library materials, creates permanent and temporary records and makes exceptions to policies as appropriate and necessary.
Uses Library system to help patrons find materials. Keeps up to date with updates and changes. Ensures staff are trained to be up to date as well. Uses a scheduling system to reserve study rooms for patrons.
Reports safety and security issues to Public Safety as appropriate. Reports building maintenance issues to the college’s Facilities Management and Planning department. Opens and closes the building. Prepares Circulation desk for daily operations. Responsible for the smooth operation of the Circulation desk. Checks with other library service desks to determine if there are problems or special circumstances with need to be addressed. Clears and closes building, performing security checks of doors and floors.
Establishes procedures for stacks maintenance. Evaluates and modifies operations as appropriate. Plans, prioritizes and reviews the work of staff involved in the shelving and maintenance of library materials; coordinates or provides staff training. Responds to shelving inquiries or problems from other staff or patrons. Oversees and participates in sorting and shelving of materials.
Actively demonstrates Lane's core value of Diversity by modeling and ensuring diversity and cultural competency (respect, inclusiveness, reflecting, valuing and welcoming of cultural differences) in all position responsibilities regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veterans status, nationality, age, origin, first language, geographic location, communication style or work style or status.
Work is performed within the applicable College and departmental policies, procedures and priorities, and in accordance with the College’s mission, vision, and core values.
Does related work as required.
MINIMUM QUALIFICATIONS
An Associate degree with a concentration in library science, computer science, or related field is required. Three (3) years’ relevant library experience is required. One (1) year of the required experience must be in a lead or supervisory capacity.
Equivalent combination of training and experience will be considered qualifying.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: the mission of a community college library; philosophy, principles, policies and practices of exemplary library service; principles of supervision, coaching and training; role of computers and technology in libraries including, but not limited to, integrated library systems; interlibrary loan principles and practices; copyright protection; and the Library of Congress system of organizing library materials.
Skill in: administering daily schedules; using online circulation systems, computers, printers, software applications, photocopiers, fax machine, assistive devices for ADA patrons, video, audio players, library book detection systems, microform reader/printers and other general office equipment; setting priorities, organizing and managing work time efficiently; keeping accurate records; and analysis and problem-solving.
Ability to: support the mission, vision and core values of the College; learn the history and policies of the College; apply principles of library science, intellectual freedom and systems theory to solve practical problems; understand the architecture of the library’s automated circulation modules and their relationship to the other components of the integrated library system; work independently and as part of a team in a rapidly changing environment; effectively manage multiple tasks, competing demands, simultaneous deadlines, and frequent interruptions; identify multiple variables and relationships involved in setting priorities and resolving complex problems; train, evaluate, coach and assign work; complete assigned projects within budget and deadlines; interpret and follow instructional manuals; interpret policy to students, staff and the community; maintain confidential and sensitive information; complete work with accuracy and attention to detail; build and maintain an effective work team; work with and assist students having a wide range of skills, motivation and academic or vocational goals; effectively use oral and written communications to communicate to managers, employees and the public; communicate, work and collaborate effectively with diverse academic, cultural and ethnic backgrounds of college staff, faculty and students; work collaboratively as a member of a team with active and appropriate participation; attend meetings and trainings as required; and, work safely in operating equipment and/or performing duties to prevent injury to self and others.
PHYSICAL DEMANDS
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
While performing the essential functions of these positions, employees in this classification are frequently required to sit, stand, walk, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear and handle, control and manipulate objects. Manual dexterity and coordination are required for over half of the daily work period, which is spent sitting while operating usual office equipment and driving. Work involves occasional periods of concentrated mental and visual attention. Positions in this classification require mobility including the ability to lift and/or move materials under 5 lbs. daily, 5-25 lbs. frequently, and over 25 lbs. occasionally. This position requires both verbal and written communication abilities.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of these positions, employees in this classification are primarily working indoors. The noise level in the work environment is usually moderate and lighting is adequate. Where appropriate, personal protective equipment will be issued and the employee will be trained in its proper application and use.
Work requires daily attendance at the designated working location.
TOOLS AND EQUIPMENT USED
In performing the essential functions of the position, the following tools and equipment may be used: laptop and desktop computers, various computer hardware and software, barcode scanner, video/audio players, microfilm readers, photocopiers, printers, fax machine, telephone and other related tools and equipment.
SUPERVISION
Reports to and works under the general supervision of the Library Director. Work is performed independently and according to Library policies. The Library Director is available to consult on problems and policy decisions. Work is reviewed for the achievement of unit and department objectives.
Individuals in this classification plan work, assign tasks, set priorities, train assigned staff and are available to answer questions and troubleshoot problems on a daily basis. Individuals in this classification may have substantial input into hiring decisions and performance evaluations for other classified staff and work-study students.
Created: 2/2005
Updated: 11/2019; 03/2022