Student Handbook Chapter 20- Grievance Procedures

Student Handbook Chapter 20 - Grievance Procedures

If you came here looking for the Informal Complaint Form you can find that here: PDF: CAR Informal Complaint Form.

Grievance Process Flowchart

ADA Complaint Process Flowchart

ADA Complaint Process Flowchart - see pdf for text

Periodically, students with disabilities run into difficulty implementing their accommodations. This may be because a faculty member is unfamiliar with how to assist in the process, the student may feel unsure or intimidated about advocating for their needs, or the class is designed in such a way that it is not readily clear what accommodations would be appropriate.

Whatever the difficulty Center for Accessible Resources (CAR) staff members are available to assist students in working on creative solutions and brainstorming options. CAR facilitates communication between students and faculty or helps arrange meetings with the student, faculty, and/or other staff who may have important ideas or information. Students, staff, and faculty are encouraged to contact CAR when problems first arise so they can be resolved as quickly as possible.

The Americans with Disabilities Act, or ADA, is an amendment which safeguards the rights of people with disabilities in public accommodations, employment, and education. New decisions are frequently handed down by the United States Supreme Court. These decisions further clarify how people with disabilities are to be accommodated at work, at school, and in the community.
Lane Community College is committed to compliance with the ADA, and will assist the student in obtaining academic accommodations or offer students other resources as needed.

CAR has formal and informal steps students can use to resolve disagreements concerning their academic accommodations. Everyone involved will do his or her best to ensure that the process goes smoothly. It is the student's responsibility to start this process as soon as the difficulty arises.

When a student has a concern about an accommodation or a CAR staff member, they should follow the Informal Complaint process. 

Informal Complaint process is as follows:

  • Step 1: Student discusses the situation immediately with their CAR Accommodation Specialist or the person with whom they are having the disagreement.
  • Step 2: If student remains dissatisfied, they fill out the PDF: CAR Informal Complaint Form and return it to the CAR office in Building 19, Room 265 or by email to
    • Student will receive a written response, by email, within seven (7) business days after complaint form is submitted.
  • Step 3: If student is not satisfied with the response, they may wish to file a formal ADA complaint through the Office of Student Affairs. The student's CAR Accommodation Specialist will be able to explain the process; or view the resources on this page. Students do not have to file an informal complaint before they file a formal complaint.

Formal Complaint process

For information on the ADA Formal Complaint process please visit COPPS: Disabilities: Americans with Disabilities Act Complaint Procedure.