Faculty Handbook Chapter 19 - Grievances

Faculty Handbook Chapter 19: Grievances

For more information, see CAR's Grievances page.

Periodically, students with disabilities run into difficulty implementing their accommodations. This may be because a faculty member is unfamiliar with how to assist in the process, the student may feel unsure or intimidated about advocating for their needs, or the class is designed in such a way that it is not readily clear what accommodations would be appropriate.

Whatever the difficulty, Center for Accessible Resources (CAR) staff members are available to assist students in working on creative solutions and brainstorming options. CAR facilitates communication between students and faculty or helps arrange meetings with the student, faculty, and/or other staff who may have important ideas or information. Students, staff, and faculty are encouraged to contact CAR when problems first arise so they can be resolved as quickly as possible.

When a student and a faculty member disagree about an accommodation, CAR recommends the following steps:

Step 1: Student discusses the situation directly with the faculty member.

Step 2: Student discusses the situation with her/his CAR Accommodation Specialist who may discuss the situation with the faculty member.

Step 3: Student discusses the situation with the Department's division Dean. (See Informal Complaint).

Step 4: The Associate Dean for Accessibility and Support may be consulted simultaneously and take additional action as needed.

Step 5: If student is not satisfied, she/he may wish to file a formal complaint. The student's CAR Accommodation Specialist can explain the process. (See Formal Complaint.)

Step 6: If student is still not satisfied, she/he may wish to file a formal ADA complaint. The student's CAR Accommodation Specialist can explain the process. (See ADA complaint.) Students do not have to file an informal complaint before they file a formal complaint.

•   Student Rights & Responsibilities - Complaint Processes
•   PDF: CAR Informal Complaint Form
•   Student Complaint Procedure (COPPS)
•   ADA Complaint (Americans with Disabilities Act)

The Americans with Disabilities Act, or ADA, is an amendment which safeguards the rights of people with disabilities in public accommodations, employment, and education. New decisions are frequently handed down by the United States Supreme Court. These decisions further clarify how people with disabilities are to be accommodated at work, at school, and in the community.

Lane Community College is committed to compliance with the ADA and will assist the student in obtaining academic accommodations or offer students other resources as needed.

CAR has formal and informal steps students can use to resolve disagreements concerning their academic accommodations. Everyone involved will do his or her best to ensure that the process goes smoothly. It is the student's responsibility to start this process as soon as the difficulty arises.

When a student has a concern about an accommodation or a CAR staff member, they should follow the Informal Complaint process.

Informal Complaint process is as follows:

Step 1: Student discusses the situation immediately with their CAR Accommodation Specialist or the person with whom they are having the disagreement. 

Step 2: If student remains dissatisfied, they fill out the PDF: CAR Informal Complaint Form and return it to the CAR office in Building 19, Room 265 or by email to AccessibleResources@lanecc.edu Student will receive a written response, by email, within seven (7) business days after the complaint form is submitted.

Step 3: If student is not satisfied with the response, they may wish to file a formal ADA complaint through the Office of Student Affairs. Please note that the ADA process will not begin until an ADA Complaint Form has been submitted online. If the ADA Complaint Form is not fully completed and signed, the complaint will be denied.

The student's CAR Accommodation Specialist will be able to explain the process or view the resources on this page. Students do not have to file an informal complaint before they file a formal complaint.

Grievance Process Flowchart PDF

ADA Formal Complaint process:

Step 1: Submit Formal ADA Complaint Form 
Please note that the ADA process will not begin until ADA Complaint Form has been submitted online. If the ADA Complaint Form is not fully completed and signed, the complaint will be denied.

Step 2: Within five (5) working days of form submission, a compliance officer will contact you.

Step 3: If ADA applies, the officer will investigate the problem and possible solutions. This will take no more than thirty (30) working days.

Step 4: Compliance officer will recommend a solution in writing.

Step 5: If you are not satisfied with this solution an appeal can be made.

Appeal Process:

Step 1: An appeal to the compliance officer’s recommendations may be made in writing to the Vice President for Academic and Student Affairs within five (5) working days of receiving the resolution.

Step 2: The Vice President for Academic and Student Affairs will respond in writing within ten (10) working days.

Step 3: If the complainant is dissatisfied with the president's response, other legal remedies may be pursued, such as submitting the complaint to the Civil Rights Division of the Oregon Bureau of Labor and Industries (employment issues) or the Office of Federal Contract Compliance (access to other programs and services).

ADA Complaint Process Flowchart PDF