Refund Request Information
Refund requests are only considered for circumstances clearly beyond a student's control and must be turned in by the 8th week of the current term. All requests received after the 8th week of the term will be denied. It is your responsibility to understand the refund policy. Please refer to Enrollment and Student Financial Services refund information and the Lane Refund Policy for additional information.
The transportation fee is non-refundable. Classes canceled by Lane Community College are 100 percent refundable. The decision will be emailed to you within 4-6 weeks; you can check your account summary in myLane. If it has been approved, you will see a reduction in your tuition and fees applied to your account. Accounts with less than a zero balance will receive a refund either by check or, if the student has had financial aid, through BankMobile; refunds are processed weekly.
Please Note: Dissatisfaction with a class or instructor goes through the student complaint process. Information on this process is through the College Online Procedures pages:
The following are some examples of why a refund request may be approved. Written documentation is required.
- Personal illness or injury
- Illness or injury of a family member
- Death of a family member
- Documented Lane error
- Disability reasons
The following are some examples that a request for refund will be denied:
- Failure to understand the refund deadline
- Failing or not doing well in a class
- Change in work schedule
- Transportation issues
- Failing to drop a class in myLane before requesting refund
In all cases, requests for a refund must be received at Enrollment Services by the end of the eighth week of the term. For students who cannot attend classes after the eighth week of the term, please check the College policy for grade options.
Contact the following departments for petitions about Community Education classes: