Customer Satisfaction Survey

Customer Satisfaction Survey

Initial Contact

1. Please provide the following information about your recent event at the CENTER so that we may follow up with you about your experience. (optional)

2. How did you hear about the Center for Meeting and Learning?

3. Please rate the Sales and Event Planning staff on the following:

poor fair good excellent
Helpful and courteous staff members
Response time to your calls/questions
Knowledgeable about the facility and available services
Reception upon arrival

Facility/Equipment

4. Please rate the Center for Meeting and Learning event facility in the following areas:

poor fair good excellent
Location
Ease of finding building
Clean and inviting meeting room
Event set up to specifications
Temperature comfort during your event
Overall building cleanliness

5. Please rate our Audio Visual Equipment and Services in the following areas:

poor fair good excellent n/a
Quality of Sound
Equipment set up according to request
Staff assistance and knowledge
Quality of equipment

Catering

6. Please rate your catering experience based on the following:

poor fair good excellent n/a
Menu Variety
Taste
Appearance
Freshness
Temperature

Come Back Soon

7. Please rate the CENTER overall on the following:

poor fair good excellent
Customer Service
Billing Process

8. Would you recommend the Center for Meeting and Learning to others?

9. Are there any future dates you'd like us to check availability on?

(555) 555-5555