STUDENTS FIRST! PROCESS REDESIGN
CHANGE PROPOSAL AND ACTION PLAN

SERVICE: Advising, Counseling, and Career Development - Career and Work Information Center (CWIC)

Current Situation:

The career services provided by Lane (Career Information Center, Job Placement Center, Federal Work-Study, Cooperative Education, Training and Development) have no organizational relationship and are without benefit of co-location. The Job Placement Center and Cooperative Education are distant from major student traffic areas. Cooperative Education offices are located throughout campus, but lack ìstorefrontî visibility.

The OSRL survey indicates that about one-third of respondents (thirty-four percent) used Laneís career information and career counseling services and eighty-five percent of those who used them found them helpful. The survey also indicates that students who use the services are more likely to be credit students. In input sessions, employees and students made suggestions about how all services could be integrated with an emphasis on-cross training and shared resources.

The Career Information Center is part of the Counseling Department. The Center offers materials and computer assisted programs to help students and individuals from the community make career decisions. The resources available include Job WORKS, Oregon Career Information System, SIGI PLUS, and Micro-Skills. Job WORKS helps students with resume preparation and offers information in other aspects of the job search process. The Oregon Career Information System (CIS) has a questionnaire that sorts occupations and generates a list of careers to explore and includes information about working conditions, hiring practices, ages, outlook in several areas of Oregon, and ways to prepare for employment. SIGI PLUS contains sections on career self-assessment, national career information, education and skill requirements of specific careers , and help with goal setting. Micro-SKILLS matches skills used in past achievements to occupations which also utilize those skills.

The Career Information Center is staffed by a .75 classified information specialist and three student peer advisors. Counselors and advisors are not readily accessible to the Career Information Center. The counselor FTE assigned to the Center is minimal (.10) and little career counseling for undeclared majors occurs at the Center.

The Job Placement Office is part of the Financial Aid Office and staffed by three individuals. The Center provides a free employment and referral service to current and former students. It also provides a job referral service for students eligible for the Federal Work Study Program. The Center also offers credit and non-credit workshops in resume writing, interview strategies, and job-finding skills, although on an inconsistent basis. The Center has recently been assigned the responsibility of placing part-time staff who want additional work assignments and developing an on-campus student employment program.

The OSRL survey indicates that ten percent of survey respondents have used the Job Placement Services and that 88% of those who used the service found it to be helpful.

The Federal Work-Study Office provides a referral service for students eligible for the Federal Work-Study program. Eligibility is determined by the Financial Aid Office as part of the financial aid awarding process. The Office annually places, on average, four hundred credit students in College departments and with non-profit agencies.

Cooperative Education is an academic department that provides on-the- job-training education with college credit for experience related to a studentís educational and career goals. Thirty-five coordinators are stationed in the campus programs they serve. Co-op Ed places an annual average of two thousand credit students in area businesses and organizations. Laneís student and employer follow-up consistently reports high student ratings for Cooperative Education services.

Training and Development (T & D) operates the Dislocated Worker Program and is a partner in administering the Welfare Reform Jobs Program. T & D offers short-term, high tech training and provides its own advising, career counseling and job placement services. T & D serves an annual average of five hundred students.

Each service operates independently with no obvious linkage between the types of services students can take advantage of. Also, limited resources restrict the ability of individual services to meet any increase in demand or to offer new services.

Desired Situation:

The Career Information Center, Job Placement Center, Federal Work-Study Program, Cooperative Education (Co-op Ed), and Training and Development are housed in the same physical location and pool their resources. Students can access multiple services that ensure job and career successes both during and after their attendance at Lane. Staff cross-training reinforces the interrelationships between the related services.

Proposed Solution:

Create a Career and Work Information Center (CWIC) Team that includes the Career Information Center, Job Placement Center, Federal Work-Study Program, and representatives from the Cooperative Education and Training and Development Programs. This arrangement will provide all services an opportunity to share resources and encourage cooperative rather than competitive service delivery. Most importantly, the services will be more accessible to students. The CWIC Team will provide a continuum of comprehensive career services including assistance with: the on and off campus job search; job placement; career planning; resume writing; interview strategies, and job search skills.

The CWIC Team will provide new services, such as:

• scholarship information, including scholarships available from specific departments
• resource information about Laneís graduates for job shadow interviews
• electronic delivery of CWIC services to outreach centers and community learning centers
• placement of an Oregon Employment Department kiosk in the CWIC

Cross-training in technical and people skills are integral to the effective functioning of the CWIC Team. Beyond cross-training within these areas, the CWIC Team will participate in advising information training.

An advising team will be assigned to the CWIC and be located nearby. The team will be a resource for assisting students with undeclared majors. Although the advising team is not directly related organizationally, the team will:

• provide career and developmental counseling for all students who want to select a major and to potential students who want to explore options
• provide instruction for regularly scheduled classes, workshops, special events, and group activities
• interpret tests given at the CWIC
• provide expertise in career and life development information, resume writing, and job search and interview strategies
• develop career and life planning staff training sessions and materials

The CWIC Team will be staffed as described in Exhibit 1. While all team members will be accountable for integrated and effective performance, responsibilities are outlined to indicate the skills and resources that will be available in the CWIC. All team members will participate in team meetings and cross-training activities.

Coaches from Redesign Team: Edna Grass, Carol Lynn Morse
Sponsor: Linda Fossen, Larry Warford
Due Date: June 1998
Performance Measures:

Measurement	Tools for Measuring	Responsibility for Tracking Measurement
track and increase percent of students who use, and are highly satisfied with, CWIC	baseline = must be established follow-up = student survey	Advising, Counseling, and Career Development Process Owner Manager

Action Plan for Implementing Solution:

Task	By Whom,/td>	By When	Resources Required
Identify and convene a planning group to review and refine plans, develop task assignments, and designate a leader	Linda Fossen, Larry Warford,Redesign Team Coaches,current CWIC Team depts.
Review plan and task assignments with managers of affected areas	Linda Fossen, CWIC Planning Group
Develop job description for CWIC Team Leader Manager	Linda Fossen, Implementation Team, current CWIC Team depts.
Develop organizational and procedural strategies for integrating work functions	CWIC Team
Link with services of Advising and Counseling Team in developing intervention procedures and strategies for undeclared majors	CWIC Team, Advising and Counseling Team Leader Manager
Develop job shadow sources, provide information for counselors for undeclared majors, and link to undeclared majors lists	Geri Myers, Advising and Counseling Team Leader Manager
Investigate how to locate an Oregon Employment Department kiosk at the CWIC	CWIC Team Leader Manager and Team
Develop CWIC WAN page	CWIC Team Leader Manager and Team
Assess hardware and software needs for the CWIC	CWIC Team Leader Manager and Team
Develop on-line scholarship information, including information about department-related scholarships	CWIC Team Leader Manager, Geri Meyers
Develop program for placing part-time Lane staff	CWIC Team Leader Manager, Joan Adams
Develop on-campus student job referral service	CWIC Team Leader Manager, Joan Adams
Plan a schedule for workshops in activities that will qualify for state FTE reimbursement and/or credit FTE generation	CWIC Team Leader Manager and Team, Undeclared Counselors
Plan strategies and training to integrate student associates in CWIC	CWIC Team Leader Manager and Team
Develop advertising and public relations strategies to promote CWIC services	CWIC Team Leader Manager and Team

Team Member	Responsibilities
All Team Members	contribute to the development of strategies for integrating services provide on-site assistance for student peer associates and participate in their training develop public relations and promotion strategies develop a continuous evaluation of CWIC services
Team Leader Manager	function as coach and facilitate the work and involvement of all team members provide daily on-site supervision of center staff coordinate cross-functional center development enlist the involvement of instructors and department staff in referring students to the Center serve as consultant to the team for planning and promoting career and work information activities and their promotion, including activities that are eligible for FTE reimbursement provide expertise in updating hardware and software involve the CWIC team in developing on-line information and a web page for the CWIC develop career and life planning staff training sessions and materials
Career Information	provide daily assistance to students who want to use computer assisted career guidance software, WAN/WWW information, and printed materials available in the Center monitor the updating of career information resources assist with group activities, including workshops and group activities when credit FTE is not realized maintain scholarship information, including scholarships available to specific departments collect resource information about Laneís graduates for job shadow interviews
Job Placement	coordinate employment and referral service for current and former Lane students coordinate job referral service for students eligible for federal work student placement offer job search, resume writing, and videotaped interview workshops provide assistance for part-time Lane staff who want additional work assignments develop an on-campus student employment program collaborate in linking job placement, career development, and Co-operative Education services
Federal Work-Study	provide information for faculty, staff, and students about work-study opportunities develop work-study placements provide placement assistance to students eligible for federal work-study placement collaborate with Director of Job Placement on regulatory compliance issues
Employment	work with the Job Placement in offering job search, resume writing, and videotaped interview workshops assist in making employment referrals for Lane students who want to work on- campus and off-campus assist in placing part-time Lane employees who want additional work assignments
Cooperative Education	provide student intake and referral to Cooperative Education Coordinators that are outstationed in campus programs network with community resources and referral sources
Training and Development	provide student intake and referral to the Oregon Employment Department network with community resources and referral sources
Student Peer Associates	assist students in using CWIC resources assist students with registration at the Students First! Center assist with orientation sessions