This is an archive
of the Process Redesign web pages - for historical and reference purposes only
Students First Project Facts
Students First! Project
Students First! is the first process redesign project at Lane. Related technology improvements are ongoing. The project is to evaluate administrative services to students and recommend improvements. A team of 10 staff aided by consultants is working Mondays through Thursdays for 18 weeks from March 25-July 26. Workload arrangements have been made for team members and their impacted co-workers. The team meets in CEN 320/321, which Counseling offered for the duration of the project. The teamís efforts are possible due to the contributions of many staff at Lane. Examples of processes included in the project:
- information dissemination
- admissions & testing
- orientation and advising
- registration
- financial credit & transactions
- financial aid
- photo ID support services
- self-service information
Project Vision
Students/Customers are successful because:
1. Lane provides consistent, accurate, easily understood information about programs and services.
2. Information and services are readily accessible and meet the changing needs of students/customers.
3. Staff are empowered to provide quality integrated services.
Students First! Redesign Team
- Rich Freund, Counseling, 2435
- Edna Grass, Financial Aid, 2371
- Johanna Hanley, Student
- Kay Malmberg, College Finance, 2494
- Bee McRae, Admissions/Student Records, 2693
- Carol Lynn Morse, Counseling, 2234
- Jana Nelson, Mathematics Department, 2393
- Jane Scheidecker, Bus. Dev. Center, 2929
- Ray Smith, Computer Services, 2281
- Debra Lamb, Continuing Education, 2915; Leslie Rasor, ABSE, 2515; Sharon Williams, 2686; Linda Dewitt, Financial Aid, 2349; ADVISORS
- Susan Phillips, Phillips & Associates; Barbara Lombardo, Pama Miller, and David Hemingson; Peat Marwick LLP; CONSULTANTS
Timelines
- December 1995--project elected
- February 1996--Board of Education authorized funding
- February-March 1996--redesign team selection and training
- March 25- June 14--methodology training; feedback from affected students customers and staff, and ìas isî assessment of current processes
- June 17-July5-- visioning and change proposal development
- July 8-11--test proposals on department staff
- July 15-26--implementation proposal development
Return to Students First! Page
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| Lane's Home Page
URL http://www.lanecc.edu/pr/brpdoc02.htm
Revised 10/14/96 (jac)
© 1996 Lane Community College