Printer Supplies and Service

Printer Supplies and Service

Receiving supplies and service for your networked laser printer is easy.

The printer has a new metallic sticker that has an important piece of information, the Equipment ID#.

For printers it normally begins with a P, use this number when requesting supplies or service.

If your printer does not have a sticker but is networked contact PG to have it added to the printer program.

Printers that use wet ink or are connected via a USB cable must purchase paper and toner/ink separately.

Printer Service

For mechanical problems always call CTX first.  Call the IT help desk if the issue is not resolved to your satisfaction.

Phone: (503) 624-9224 or (877) 722-5509

Email: ctxservice@ctx-xerox.com
Online: www.ctx-xerox.com/ServiceRequest

When calling for service try to be as descriptive as possible and have your Equipment ID# ready. We will first try to fix the device remotely, with your assistance. When leaving a message or sending an email please leave a contact phone number along with your name and a complete description of the problem, including the Equipment ID# which is listed after the Your ID# on a CTX sticker.

P Number Sticker from CTX

 

Printer Supplies

Phone: David or Gary at x5575
Email: macond@lanecc.edu or conkling@lanecc.edu and CC Sandy at wilhelms@lanecc.edu

Supplies from CTX will be provided through the LCC Warehouse. We will deliver toner, staples, and paper for printers. Deliveries will be made during a regularly scheduled delivery route, most likely on Tuesdays and Thursdays in conjunction with Specialized Support Services. Emergency deliveries are available if absolutely necessary and if Mailroom/PG staff are available to make the delivery.  Also, in the event of an emergency, a department can make arrangement to pick-up paper and toner at the mailroom.

Please return all used toner cartridges and toner bottles and related packages to the LCC Mailroom/Warehouse in Building 7.  The best practice is to place the empty (used) toner bottle/cartridge into the box of the new toner bottle/cartridge and then place that box in your intercampus mail.  You can direct it to David Macon or Gary Conklin at the LCC Warehouse.  [Some toner cartridges boxes will have a UPS or FEDEX authorized return sticker/label in the box, if so you can attach this sticker to the box and give it directly to the UPS/FEDEX driver--if you are on a regular UPS/FEDEX route.  Otherwise send box to LCC Mailroom/Warehouse]

Should you have any specific policy questions, you may contact Tony Sanjume at Prinitng and Graphics at sanjumet@lanecc.edu concerning paper, toner, and supplies.

Copier Service

For copier service please call the phone number on the CTX or POA sticker.

For Xerox copirs call CTX: (503) 624-9224 or (877) 722-5509

For Ricoh and Canon copiers call POA: 541-747-9396

For most Konica Minolta copiers call Pacific Office Automation (POA): 541-747-9396

Please be prepared to give the Equipment ID# which is the Your ID# for CTX.

The POA copier number is on the sticker as is the toll free number to call for service.

CTX Copier Sticker

Pacific Office Automation sticker

Copier Supplies

Phone:  Sandy x5373 for Toner

Follow above printer procedures for paper.