IT Help Desk
Help Desk General Information

How to Get Help:

• IT Direct -

  • Request services using IT Direct. Login with your email address, enter the details of your request and submit the form.

• Contact the Help Desk -

  • By Phone: 463-4444

  • By Email: helpdesk@lanecc.edu

• IT Training -

  • IT Training provides coaching and instruction for LCC faculty and staff on the use of computer software and information systems for college operations.

• Faculty WebMasters -

  • Faculty Webmasters help interested LCC faculty make effective use of the web and related technologies as part of the teaching-learning process.
    

New User Support:

• New Hire Checklist - Accounts for new employees* (.pdf file)

• New Email Accounts - Form to request new/revised email and network accounts (MSWord file)

• Faculty Technology Orientation - Comprehensive menu and links to information about Lane IT resources for faculty

Other Resources:

• Frequenty Asked Questions 

• Help Desk Resources 

• IT Training Resources

• Steps for requesting an R25 account

About the Help Desk:

• What We Do

• Help Desk Staff