IT Help Desk
Help Desk General Information

How to Get Help:

• IT Direct -
  • Request services using IT Direct. Login with your email address, enter the details of your request and submit the form.
  • - instructions
    - problem types
    Services include: Helpdesk, AV, Training, Electronic Services, Equipment Repair, Web Development and Email support. IT Direct includes a Knowledge Base of FAQs.

     

• Contact the Help Desk -
  • By Phone: (541) 463-4444
  • By Email: helpdesk@lanecc.edu

• IT Training - IT Training provides coaching and instruction for LCC faculty and staff on the use of computer software and information systems for college operations
• IT Training Resources

• New Hire Checklist - Accounts for new employees *(.pdf file)
  • (see below for New Account requests)
• New Email/Novell Accounts - There is a new way for requesting Novell and GroupWise Accounts. To request a new e-mail or Novell account with access to shared drives or need assistance with any of these items, click on the IT Direct link at the top of this page and log in. Instructions for submitting requests and problem type definitions are available below the IT Direct Link. You may also call the IT Service Center (Help Desk) at x4444 for assistance with submitting your request.
  • Access may be gained by submitting a request through It Direct, indicating who the employee is that requires a new account or changes to their account along with the pertinent details. The department the employee works for must submit the request for the employee.  An email account will be created and proper access will be given to a shared network drive.  The new employee will then need to sign up for a required email training session with the GroupWise trainer at (541) 463-3377.  The same form can also be used for name changes and departmental moves.  Only active college employees or others covered by the Management Working Agreement receive this benefit. See the IT department page for assistance with submitting a request.
• Faculty Technology Orientation - Comprehensive menu and links to information about Lane IT resources for faculty

• Help Desk Resources

• Steps for requesting an R25 account

About the Help Desk:

• What We Do
• Help Desk Staff

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