Student Help Desk

The Student Help Desk (SHeD) opened in the Building 4, Room 201 computer lab during the Fall 2005 term.

What does the SHeD do?

• Assist students with connectivity issues and questions when accessing the Student and Staff Access Network (SSAN)
• Technical support for distance learning students enrolled in online courses, such as Moodle.
• Assist students with the questions/issues currently handled in the computer lab, such as:
  • Application software usage questions
  • Lnumber login questions
  • Lnumber lookup and password change assistance
  • Netstorage use instruction

How do you contact the SHeD for assistance?

• Stop by the SHeD in Building 4, Room 201
• Phone: 541-463-3333 (ext. 3333 on-campus)
• Email: SHeD@lanecc.edu

What are the hours?

• SHeD support will be available during the normal operating hours for the computer lab in Building 4, Room 201. See the current lab hours.

Frequently asked questions

• Moodle FAQ
• Student Email FAQ