Advising & Problem Solving

Periodically, students with disabilities run into problems implementing their acommodations. This may be because an instructor is unfamiliar with how to assist in the process, the student may feel unsure or intimidated about advocating for their needs, or the class is designed in such a way that it is not readily clear what accommodations would be appropriate. Whatever the problem, Disability Services staff members are available to assist students in considering options and working on creative solutions. We often facilitate communication between the student and instructor or help arrange meetings with the student, instructor, and or other staff who may have important ideas or information. Students, staff and faculty are encouraged to contact Disability Services early when problems first come-up, so that we can all start working on resolving them as quickly as possible.

Student Rights & Responsibilities
Complaint Processes

Informal
Formal
ADA (Americans with Disabilities Act)

The Americans with Disabilities Act, or ADA, is an amendment which safeguards the rights of people with disabilities in public accommodations, employment, and education. New decisions are frequently handed down by the United States Supreme Court. These decisions further clarify how people with disabilities are to be accommodated at work, at school, and in the community.

Lane Community College is committed to compliance with the ADA, and will assist the student in obtaining academic accommodations, or offer students other resources as needed.

Disability Services has formal and informal steps students can use to resolve disagreements concerning their academic accommodations. Most of these problems can be resolved quickly, but others may take longer. Everyone involved will do his or her best to ensure that the process goes smoothly. It is the student's responsibility to start this process as soon as the problem arises -- don't wait until it becomes a terrible clash.

When you and your instructor disagree about an accommodation, we recommend you follow the following steps as listed; however, you may start at any step:

Step 1: Discuss the situation directly with your instructor.
Step 2: Discuss the situation with your Disability Services Advisor. Your Advisor will discuss the situation with your instructor.
Step 3: The Disability Services Director may discuss the situation with your instructor, then his/her supervisor if necessary.
Step 4: If you are still not satisfied you may wish to file a formal ADA complaint. Your Disability Services Advisor can explain the process to you.

When you and a Disability Services staff person disagree about accommodations, we recommend you follow the steps listed; however you may start at any step:

Step 1: Discuss the situation directly with the Disability Services staff person with whom you are having the disagreement.
Step 2: Discuss the situation with your Disability Services Advisor (if he or she is not the person you are disagreeing with). If he/she supports your accommodation request, he/she may discuss the situation with the Disability Services Director. If the Director does not support your request, you may skip to step 3.
Step 3: Discuss the situation with the Director of Student Services. They will gather all of the facts and decide either to grant you the requested accommodation, recommend an alternative accommodation, or to support the staff person.
Step 4: You may wish to make a formal ADA complaint. Your Disability Services' Advisor will be able to explain the process to you.

Formal ADA Complaint Forms are available at the following locations:
Disability Services,.................................... Building #1, 2nd floor, room 218, Ext. 5150
LCC Health Clinic , .........................CEN 126 , Ext. 5665
Student Life & Leadership , ......................Building #1, 2nd floor, room 210, Ext. 5336
Human Resources , ...................................Building #3, 1st floor, Ext. 5211
Counseling , .............................................. Building #1, 1st floor, room 103, Ext. 3200
Facilities Management and Planning , ....Building #7, 2nd floor, Ext. 5216

Return to Lane's Home Page | Return to DS Main page | Contact DS

Disability Services : Student Services building (#1), room 218
(541) 463-5150 voice, (541) 463-3079 TTY only, (541) 463-4739 FAX

Direct any questions or comments about Disability Services to: disabilityservices@lanecc.edu
Direct comments about this page, http://www.lanecc.edu/disability/problemsolving.htm
to : Cathie Reschke reschkec@lanecc.edu or David Peaslee peasleed@lanecc.edu
Revised: 06/13/05 (cr)
©Lane Community College