Information Technology: Use of Services

Type: 
Procedure
Category: 
Technology
Department: 
Information Technology
Phone: 
(541) 463-3355
Primary Contact: 
Bill Schuetz
Contact Email: 
Responsible Executive Authority: 
Chief Information Officer
Purpose: 

This procedure provides guidelines on who can use college computing facilities, and how to request the use of college computer equipment and Information Technology services.

Narrative: 

NARRATIVE: The procedure describes who can use college computing facilities and how to request different kinds of IT services.
Computer Use:
The college's Information Technology facilities and services are available for use by the following personnel and organizations.
1. Lane Community College students and staff. The computer use must be related to Lane's instructional mission or administrative needs and will not be used to support personal or outside commercial activities.
2. Outside organizations that have comparable data processing equipment and that are willing to reciprocate the use of equipment under written arrangement with the Chief Information Officer.
3. Nonprofit organizations for which Lane grants the use of facilities as a community service project upon written approval by the president.
4. Outside organizations or individuals that, due to the unique nature of the facilities or services or the fact that these facilities are the sole sources in the district, wish to use these facilities or services and pay a comparable commercial use rate. The Chief Information Officer approves these arrangements.
All other requests for use of data processing facilities and services are submitted in written form to the Chief Information Officer for review and approval.

E-mail and Network File Storage
Access may be granted by submitting the appropriate Technology Request Form. See the systems access procedure.
ERP Related Programming Services
The Programming Services team consists of a group of Programmer/Analysts whose goal is to provide students, prospective students, faculty and staff with quality programming services in support of our current and future enterprise systems.

Programming services may be requested through the appropriate data custodian of the Banner Systems. Modifications to baseline Banner are not to be implemented except under exigent business necessity and with the approval of the Chief Information Officer as described in the Other programming requests, once approved by the appropriate data custodian, will be prioritized and a completion date will be set based on the priorities, workloads and resources required.

IT Project Requests
Requests for IT assistance with Information Technology systems selections, business process analysis, systems development, or other IT related projects can be made through the IT Project Request Form. https://www.lanecc.edu/it/projects/project-request-form

Argos Reporting and Data Block Development
Requests for Datablock and report development services can be made through the IT Project Request Form (https://www.lanecc.edu/it/projects/project-request-form) or by contacting Ray Smith @ smithr@lanecc.edu.

Learning Management Systems (Moodle)
Can be requested by contacting the Academic Technology Center (ATC) ATC@lanecc.edu or calling extn. 3377


Drupal or Web Development Services
Can be requested by contacting the Dean of Academic Technology.

Video Production and Editing Services
Are available through contacting the Media Services Department at MediaServices@lanecc.edu or Dean Middleton at ext. 3294.

Date Adopted: 
Saturday, May 1, 1999
Date Last Reviewed: 
Tuesday, September 30, 2014