Information Technology: Computer Support Standards

Type: 
Procedure
Category: 
Technology
Department: 
Information Technology
Phone: 
(541) 463-3355
Primary Contact: 
Bill Schuetz
Contact Email: 
Responsible Executive Authority: 
Chief Information Officer
Purpose: 

This procedure details the College's list of currently supported computer hardware, software, and peripherals. It is the responsibility of the Computer Support Committee to develop, publish and maintain a list of hardware and software that would be fully supported by Information Technology and Electronic Services.
The College's Computer Support Policy, adopted by Executive Cabinet in January, 1995, states that "The college shall maintain a list of supported computer hardware and software. Purchases of products on the college's list will be supported by Information Technology and Electronic Services in terms of compatibility, installation, training, maintenance, troubleshooting, and upgrades. Information Technology and/or Electronic Services may decline to provide support for products not on the list. Staff who wish to purchase products not on the college list may submit those products for review and possible inclusion to those persons charged with maintaining the list.

Narrative: 

Software Standards
Guidelines for Hardware Acquisitions and Upgrades
Hardware Standards
Peripherals: All Platforms
Upgrading to Windows 2000 and XP
Computer Support Policy
About the Computer Support Committee

Software Standards

Note:  There will be NO new installations of End-Of-Life Software.  Reinstallation of End-Of-Life Software may be performed on a system currently running the same version by a Help Desk technician in the course of performing a repair. *Recommended

LCC Standard SoftwareMacintoshPC - WindowsEnd-of-LifeLicensing / Installation
How to receive

Operating System

MacOS 10.5 or 10.6

Windows 7 Pro Downgrade* to WinXp Pro(current)

Windows 7 Pro (near future)

Windows 2000

Mac OSX 10.4

Comes with PC – upgrades are department responsibility (OETC.org recommended)

Help Desk install

Integrated Office Production Packages

Microsoft Office Professional  2008, 2011

Microsoft Office Professional  2007

Microsoft Office Professional 2010

Microsoft Office Professional  2000,X

Microsoft Office Professional 2003/2004 (near future)

LCC site license            Help Desk install

Work@Home media available in the Bookstore

Network Client

Novell Netware Client 4.9.1 sp5 (current)Novell Netware Client (all previous versions)LCC site license
Help Desk install
Email

GroupWise 8.0.2

GroupWise 8.0.2

GroupWise 8.0.2

LCC site license           Help Desk install

Virus Protection

SEP 11

Symantec Endpoint Protection 11.0.5

Symantec Antivirus

LCC site license           Help Desk install

Internet Browsers

Safari and Firefox

Internet Explorer 7.0 or Firefox 3.5.6

Internet Explorer 6.5

Freeware/Vendor Supplied

HelpDesk install

Non Standard SoftwareMacintoshPC - WindowsEnd-of-LifeLicensing / Installation
How to receive

Adobe Acrobat Professional

Adobe Acrobat Professional  8 or 9Adobe Acrobat Professional  6 or 7Department Purchase
Self or Help Desk install

Adobe Creative Suite

Adobe CS4

Department Purchase
Self or Help Desk install

Contribute

Department Purchase Installed by Web Team

DreamWeaver

Included in CS4Department Purchase Installed by Web Team

Microsoft Visio

N/ADepartment Purchase     Self or Help Desk install

Microsoft Project

N/ADepartment Purchase
Self or Help Desk install

AutoCad

N/ADepartment Purchase     Self or Help Desk install

Camtasia

N/ADepartment Purchase
Self or Help Desk install

Moodle

Desktop Publishing

InDesignPagemaker

Photo Editing

Photoshop

Financial Edge

Raiser's Edge

Vertex

SARS

ProCare

Event Pro

Audacity

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Guidelines for Hardware Acquisitions and Upgrades

Hardware support standards take into account connecting CPUs to the college network and providing maintenance and repair through Electronic Services. Many older computers are not suitable for connection to the college network. For this reason, buying "hand-me-down" or other used computers is not supported. Buying computers outside of the college's purchasing contract also is not supported because internal components may not be compatible with the network or may not meet the specifications determined by Information Technology and Purchasing in the requirements contract. The standards listed here assure ease of connectivity and operation on the college network.

The minimum configurations will be able to run the current supported operating system, GroupWise e-mail, Netscape/Internet Explorer, and Microsoft Office at an acceptable speed, but not necessarily all at once.  To run several applications at once, additional RAM is typically required.  Multimedia applications will need additional RAM and more hard disk capacity as well.
Call the Help Desk at (541) 463-4444 for assistance in identifying the best system configuration for your needs.  The Help Desk or Bookstore (541) 463-5679 has information on site licensing and possible cost-savings on software and hardware purchases.

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Hardware Standards  

Consult the Information Technology Help Desk:  (541) 463-4444 for assistance in buying or upgrading any computer.

Workstation Hardware StandardsModel / CPU speedRamHard Drive
Apple (iMac)

Recommended*

2.0ghz Intel Processor*

2GB*

Minimum

2.0ghz Intel Processor*

Warranty

Apple Care to 3 yrs (required)

End of Life

G4/G5

PC (Dell)*

Recommended*

3.0ghz  Intel Core2Duo*

4GB*

250GB SATA Drive

Minimum

2.8ghz Single Core

2GB

40GB

Warranty

4 year *

End of Life

2.4ghz and below

Laptop Hardware StandardsModel / CPU speedRamHard Drive
Recommended*2.4ghz  Intel Core2Duo4GB*

160GB or larger

Minimum
Warranty

4 year including accidental coverage*

MFGDell*/Apple

Net Book Hardware StandardsModel / CPU speedRamHard Drive

Recommended*

1.6GB Atom Processor*

2GB*

160GB*

MFG

Dell* or MSI*

Hardware Support

HardwareApplePC - Windows

Computers – Desktop

Electronic Services is an Apple Authorized Service provider (AASP) and will service all makes and models of Apple equipment both in warranty and out of warranty.

Models purchased from LCC's contracted vendor according to purchasing contract specifications or state contracts.

Computers – Laptop

Electronic Services is an Apple Authorized Service provider (AASP) and will service all makes and models of Apple equipment both in warranty and out of warranty.

Dell laptops are recommended. Windows

XP Professional required.

Netbook

Keyboards and Mice

Disposable item

Disposable item

Peripherals: All Platforms

PeripheralSupport
LaserJetHP LaserJet*, HP Color LaserJet
Inkjet PrintersNOT SUPPORTED
ScannersHP*
Fax MachineConsult Office Imaging
PlottersHP*
LCD ProjectorsConsult Electronic Services for assistance and recommendations
PDA - palm deviceBest effort support

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Upgrading to Windows XP (or 2000)

Windows XP is the current, recommended operating system for use on college workstations and may also be used for remote access to Lane's wide area network. Special circumstances may dictate the installation of Windows 2000 on certain campus workstations. These are handled on a case-by-case basis. Training for remote access from Windows systems will be offered; watch The Weeklyfor training announcements. Windows XP, 2000, and 98SE operating systems will be most effective when used concurrently with Office or other Windows XP, 2000, and 98 related application software and their recommended hardware configurations. Running application software designed for older operating systems (Windows 95) will be supported on a case-by-case basis. Upgrading to Windows XP (or 2000) and appropriate applications software may require increasing RAM or hard disk capacity. Top of page

Computer Support Policy

Adopted by Executive Cabinet, January 1995 The college shall maintain a list of supported computer hardware and software. Purchases of products on the college's list will be supported by Information Technology and Electronic Services in terms of compatibility, installation, training, maintenance, troubleshooting, and upgrades. Information Technology and/or Electronic Services may decline to provide support for products not on the list. Staff who wish to purchase products not on the college list may submit those products for review and possible inclusion to those persons charged with maintaining the list. 

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About the Computer Support Committee

The Computer Support Committee was formed in February 1995 to develop, publish and maintain a list of hardware and software that would be fully supported by Information Technology and Electronic Services. See the Technology Council for information about the criteria for selecting supported hardware and software, the revision process, membership of the committee, and its history and mission. Use e-mail to contact the committee or any of the members.

Date Adopted: 
Friday, June 1, 2001
Date Last Reviewed: 
Wednesday, June 1, 2011