Disabilities: Americans With Disabilities Act Complaint Procedure

Type: 
Procedure
Category: 
Institutional Integrity
Department: 
Disability Resources
Phone: 
(541) 463-3010
Primary Contact: 
Nancy Hart
Contact Email: 
Responsible Executive Authority: 
Executive Dean, Student Affairs
Purpose: 

This procedure describes the process by which students, staff, or members of the public may seek formal or informal resolution to an access complaint under the provisions of the Americans with Disabilities Act.

Narrative: 

Describing the Problem

Students, staff members or the public with an access complaint may contact a compliance officer to seek an informal resolution. To file a formal complaint, fill out an Americans With Disabilities Act (ADA) Complaint Form and submit it to an ADA compliance officer.

Complaint Forms

Complaint forms are located at:

Main Campus:
4000 East 30th Avenue, Eugene, OR 97405, (541) 463-3000 

Other LCC Centers: 

  • Downtown Center,  (541) 463-4900
  • LCC at Cottage Grove, 37 N. 6th Street, 942-4202
  • LCC at Florence, 3149 Oak Street, 997-8444
  • Flight Technology, 28715 Airport Road, (541) 463-4195

ADA Compliance Officers

Dennis Carr, Director of Human Resources, Bldg 3, ADM 119, (541) 463-5585

Emphasis: Problems with access to employment opportunities and LCC's facilities

Dawn DeWolf, Executive Dean for Academic Affairs, Academic and Student Affairs, Bldg 3, 205, (541) 463-5315

       Emphasis: Problems with student access to LCC programs and services

Please feel free to contact a compliance officer about your concerns or for help in resolving your complaint.

Studying the Problem

Within five working days of ADA Complaint Form submission, a compliance officer contacts the complainant to determine if the Americans with Disabilities Act applies. If affirmative, the officer will investigate the problem and possible solutions. This process will take no more than 30 working days.

Solving the Problem

The compliance officer will recommend a solution in writing.

Appeals

An appeal to the compliance officer's recommendations may be made in writing to the college president, within five working days of receiving the resolution.  The college president will respond in writing.

If the complainant is dissatisfied with the president's response, other legal remedies may be pursued, such as submitting the complaint to the Civil Rights Division of the Oregon Bureau of Labor and Industries (employment issues) or the Office of Federal Contract Compliance (access to other programs and services).

Date Adopted: 
Saturday, May 1, 1999
Date Last Reviewed: 
Thursday, July 1, 2010