Support Services

ATC Support Services

One-Stop, No-Drop Support
When you bring any technology question or request to the ATC, it will be routed to the most appropriate responder for you. We track every request closely to ensure that a timely and appropriate response is provided.

Moodle Use and Course Development
Our student consultants possess a comprehensive knowledge of Moodle and its features. They are able to assist you in configuring your gradebook, creating online quizzes, assignments, forums - and much more! For more information on our Moodle course development services, please visit our Course Development Support page.

Lecture and Presentation Development
For assistance with creating lectures and presentations, the ATC provides technical support and advice. In particular, we specialize in Microsoft PowerPoint, iClickers, and Screencast-O-Matic.

Equipment Checkout
The ATC has a diverse collection of academic equipment to be checked out, including digital/video cameras, iClickers, lapel microphones, iPads, headsets, and much more! For a complete list, please visit the ATC's Equipment Checkout page.

Faculty Technology Support & Orientation
The ATC is on-hand to acclimate newly hired faculty and staff to the academic technologies used here at Lane Community College, providing both online and live support. For a self-paced online course, enroll yourself in the Faculty Technology Orientation course in Moodle. For a comprehensive list of instructional support resources available at Lane, please visit our Faculty Support Resources page.

Drop-In Lab
Our drop-in lab is open to faculty and staff for immediate support from our student consultants. Each PC workstation is able to run either Mac OS or Windows, both which support a number of popular applications and program suites for your convenience. For more information, please visit our Drop-In Lab page.

ATC Classroom
Faculty and staff are invited to use our smart classroom for academic training sessions and workshops. Our classroom is outfitted with an AV Cart and SmartPodium and easily allows you to connect your laptop, iPad or other tablet for display on our projector. If you would like to attend a workshop or schedule your own, please visit the ATC blog.

Library
If you are interested in learning topics or programs such as Drupal, iMovie, or HTML, the ATC has a library of books available to checkout.

Online Live Help - Chat support, Knowledgebase and tickets

Self-Help Resources - Available anytime